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Job Description:

Operations Support Engineer, Alexa Job ID 890897 | ADCI - Tamil Nadu

DESCRIPTION The Alexa Communications teams mission is to bring people closer together by enabling customers to use their Alexa-powered devices for convenient, natural, and expressive conversations with family and friends Its still day 1 for our team and we want you to help us shape the future of voice-enabled technologies by raising the bar for operational performance and support across our organization

Are you someone whos comfortable wearing many hats Do you obsess about data, metrics, and scalability Do you enjoy leveraging technology to automate daily operational activities If so, were looking for you!
As a member of the Alexa Comms Ops team, you will act as a subject matter expert in systems availability, monitoring, and performance optimization You will work directly with our development teams to identify and resolve primary causes of service impacting issues and implement mitigation to common failure scenarios You will become intimate with the architecture of our systems, support software rollouts, build internal tools, and exemplify operational excellence
This is a great opportunity to join Amazons world-class technical team, working with really smart and self-driven engineers You will be a major contributor in providing a better customer experience to millions of users worldwide

As a Operations Support Engineer, your key responsibilities will include
Learn and use groundbreaking technologies

Apply advanced troubleshooting/debugging techniques to root cause incoming tickets

Drive projects that improve support-related processes and automated incident resolution

Develop internal tools, primarily in Ruby or Java

Balance support/ops requests with software development or systems engineering work while still having fun

BASIC QUALIFICATIONS BS in Computer Science or a related technical field

1 years overall experience in development/networking/sys admin/application support

Scripting or programming experience in Ruby, Python, Java, C/C , C#, Perl, or other languages

PREFERRED QUALIFICATIONS Experience in a 24/7-production environment is a plus
Broad understanding of monitoring concepts and tools
Exceptional ability to work anywhere in the technical stack, delivering quality code on the frontend and backend
Must be able to see opportunities for improvement, take ownership and closely work with development team to drive enhancements

Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Job details

Chennai, India

Alexa Communications

Operations, IT, and Support Engineering

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Warehousing
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th Mar 2020

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