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Job Description:

Job Description
Should have Excellent Communication Skills
Should be able to handle a team of 80-100 CSE (Inbound/Outbound) & 6-7 Team Leaders
Maintains and improves call centre operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades
Must lead the organization and provide development in short term and long term operations performed
Must interact with the directors and maintain operations by directing all activities which are performed daily, weekly and monthly
Driving continuous improvement culture within the department
Drive business strategies to improve the competitive position of the company by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses
Identifies individual strengths of team members and actively fosters career advancement People/ Team management and working towards delivering the required targets
Responsible for the overall direction, coordination, and evaluation of the teams under management Understands and demonstrates core values and Leadership Principles
Develops and drives strategies and programs which improve the competitive position of the Company
Strong leadership skills and ability to ensure team understands job and business requirements and build team empowerment
Soft Skills Willingness to learn & contribute, Positive Attitude, Effective team management skill, Good communication skills, Adaptable to changes, Open mindedness, Ability to stretch, Commitment to the job
Very strong peoples person, ability to work with the diverse set of people

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking, Banking
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

iServe Financialarfix

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