• Operations Manager Jobs in Chandigarh,India - 25159937

  • Ascentx Software Development Services Private Limited

Job Description:


Operations Manager




IT Software - Support, Operations


8-10 Years




Bachelors/Masters professional education with good academic score from reputed institute


IT Operations in a product based company(Cloud- SAAS environment)

Desired Profile The Operations Manager at Ascentx Software Development Services Pvt Ltd will be responsible to conduct day-to-day administration and operational tasks assigned by Senior Management and will get further from under the Chairman Must have experience handling operations of a cloud SAAS environment which is operational 24*7 This responsibility will include (but is not limited to), strategy planning, coordination and supervision, administrative tasks and recruitments

Reporting to the CEO and serving as a member of the management team this positions primary responsibility is ensuring organizational effectiveness by providing leadership for the organizations operations

Role Expectation Work in close coordination with the Senior Management under directions from the Chairman and establish at par global standards in operating
Ensure the company has sound operations running 24*7
Inspirational leader with the ability to lead a team through significant transformation while maintaining the highest standard of execution
Plan, direct and manage technical Presales/Sales to drive the business to increase continuous growth and profitability
Liaise and negotiate with clients to get best deals for business growth and represent Company in relevant professional organizations
Shape a culture of innovation, change, execution excellence and excitement within the current and freshly created team
Undertake overall responsibility of the business unit develop and maintain business relationships with all government officials and ensure compliance to all existing processes and meet the defined Service Level Agreements
Ensures that the teams are mentored and work towards adherence of all SOPs/ processes, required to be complied with, from an Organizational and ISO perspective
Customer service focus
In accordance with Security Plan ensure procedures to protect applications and data
Oversee application system lifecycle management and annual/quarterly/ monthly IT audits based upon best practices including collection of metrics
Ensure that the organizational quality policies, standards and processes are in place and the project processes conform to quality plans (HR/Finance/IT Operations/Delivery Management)
Ensure that the regular audits of project products and processes are being conducted (HR/Finance/IT Operations/Delivery Management)


Client Technical Support Design and deliver support and service solutions in line with industry best practices
Monitoring the effectiveness of the team against SLA/KPIs, driving through change as needed to deliver continual service improvement
Utilising the support staff in testing/other relevant activities
Ensure operational procedures and practices are well defined, documented and consistently applied
Ensure teams are skilled, trained and developed to enable them to deliver high quality service and support
Ownership of all customer incidents or service requests logged Responsible for tracking and progress chasing of incidents to conclusion and in line with SLAs and quality standards
Will be responsible for escalation of critical customer incidents, activities etc
Supervise the maintenance and security of technical services and information
To secure full alignment and synchronization with the client side teams of all major activities involving the Network
To identify and implement improvements to the Service Desk incident logging system to provide a more effective and efficient service to customers
Manage the processing of incoming calls to the Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues
Cultivating cost effective and highly efficient ways for client management
Ensure that solutions are consistent with the unit business operations, standard process, client commitments
Verifying and confirming process change requests and management of process documents
Ensure process compliance and record keeping for audits

IT Operations Administer and monitor internal networking systems
Prepares reports and ensure optimal performance and maintain records of SLA
Design, implement and ensure efficient maintenance and ensure compliance to all disaster recovery plans
Assist IT Support team to check and ensure resolution of all issues to achieve all objectives
Administer all spheres of physical planning, provide security and backup of recovering systems
Determine availability of systems and IT network application process
Design and maintain all IT processes according to operational policies through standardization of methods
Maintain and prepare all paperwork for various activities and provide performance backup to retrieve data in case of emergency
Administer and provide upgrade to systems and escalate issues
Prepare and review all Service Level and Operations Metrics for service delivery
Analyze all continuous up gradation process through various proactive self initiated projects and ensure efficiency
Ensure process compliance and record keeping for audits

Human Resource(US/India) Recruitment and Employment Ensure all the recruitment and employment is carried out in accordance to the company procedures
Drafting, implementing and execution of policies in line with companys business objectives
Ensure process compliance and record keeping for audits
Implement strategies to improve voluntary attrition rate, so that the organization finds it easy to retain employees
Ensure the employee onboarding/off boarding checklists are executed and completed within assigned due dates or sooner
Ensure to partner with colleges/universities/campuses to anticipate and meet the evolving needs and to deliver the best talent in the organization

Staff Training & Development Establish goals and objectives for self and team and implement accordingly to help support/improve job performance (experience, ability, competence)
Promote best practice and performance standards
Develop and monitor performance standards
Identify individual training needs
Implement, monitor and review training and development plans

Performance Management & Annual Appraisals Ensure that staff under performance is being monitored, reviewed and addressed, appropriate records in accordance with company procedures are being maintained
Ensure the annual performance appraisals are conducted and reviews are recorded
Ensuring that the appropriate systems and processes are in place to measure and manage staff performance and to coach and develop a high performance workforce

Discipline & Grievance Monitor, review and address staff under performance, liaising with the Chairman and CEO and maintaining appropriate records in accordance with company procedures as required
Address any staff discipline or grievance issue, maintaining appropriate records in accordance with company procedures

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : HR / Administration / IR
Role : System Security
Salary : As per Industry Standards
Deadline : 19th May 2020

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