• Operations Manager - eCommerce Jobs in Mumbai,India

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Job Description:

We have a job opportunity is one of the leading e-commerce firm for Operation Manager

Age - Upto 33

Package- Upto 17LPA

Please note only male candidate with excellent communication skills are eligible for the role

JOB DESCRIPTION

- To ensure great customer experience through managing an early morning supply chain with a multi hierarchy team of 1000+ members which can successfully execute Tens of Thousands of shipments every morning without failures

- The Operations function of the organization is responsible for order fulfilment, logistics and customer experience The City Operations Head has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company

The role would require the candidate to perform the following tasks

Customer Experience

- Ensure adherence to the Service Level Agreements as informed to the customer

- Work towards continuous improvement for serving all customers within the stated service delivery times across the city

- Liaison with customer relationship team to ensure seamless customer experience

Manpower Management

- Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment

- Manage the onboarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing different tasks

- Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any

- Monitor the performance metrics of different reporting teams and take necessary actions to improve the same

Process and compliance

- Help build and implement SOPs Manage workflow and day to day operations

- Ensure compliance in hub operations and logistics in all areas

- Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply-demand

- Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city

- Explore opportunities for reducing the overall Cost Per Delivery

- Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc

- Should have the intuition to use data effectively for devising operations strategy

- Structured problem solving, detail-oriented and customer-first attitude

- The candidate should have an entrepreneurial attitude

- Must have attention to detail and critically think through and resolve problems

- Must have customer service skills and be able to maintain a consistent, elevated level of service

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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