• Operations Manager - Collections - Chennai Jobs in Chennai,India

  • Karvy Forde Search Pvt Ltd
  • Save Job
  • 6 - 11 Years
  • Posted : above 1 month

Job Description:

Must be from BFSI collection background (Credit Card Collection) Should have good analytical , people management & communication skills Should be able to handle 5-7 Team Leaders Controlling people attrition and absenteeism by being People focused with orientation of resolving people related issues Quality and customer focused by ensuring the quality targets and activities are planned and controlled Responsible for overall SLA Delivery of the Process requirement Able to project client escalation and control proactively Able to communicate to client for help required and escalations Measure and ensure client KPI Billing as per approved Head count Reviews with client and internal management Internal Escalations Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure Taking initiatives for process improvement

Profile Summary:

Employment Type : Full Time
Eligibility : AnyGraduation
Industry : IT-Software, Software Services
Functional Area : ITES , BPO , KPO , LPO , Customer Service , Operations
Role : Operations Manager
Salary : INR
Deadline : 19th Jan 2020

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Karvy Forde Search Pvt Ltd

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