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  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Head, Student Experience

An incredibly rare opportunity for a passionate individual to join Ed-tech startup, a well-funded Ed-Tech start-up backed by bulge-bracket VCs and an award-winning management team The founder is highly reputed with a blue-chip pedigree and a history of successful exits Prototype and Phase 1 has blockbuster results, targeting an immediate $11+ Billion market, enabling tremendous experience and wealth generation in a short time for a dynamic, out of the box thinker

Location Mumbai We Work Marol/Andheri East

Job Designation Head, Student Experience

Company is looking for a passionate and metric driven seasoned ops individual to head the experience of all our paid students (customers) The Head of Student Experience will lead the team of student relationship managers to drive paid student NPS from the current 50% to 70%

Job Profile

- Own end to end experience of paid students

- Recruit, coach, mentor and performance management of student relationship manager team

- Interventions to increase completed paid classes to 3 per student per week

- Interventions to increase post-class projects to 2 per week per student

- Build strong relationship with parents / students, which ultimately land up renewing

- 95% query and escalation resolution from parents within defined TAT

- Reduce refund rate to 15%

Skill Set

- Experience of minimum 3+ years of running or managing operational processes

- Ability to comprehend the processes and data and make them more efficient

- Great leadership and communication skills

- Strong analytical and problem solving skills

- Strong hold on analytical and documentation tools - Excel, Word, PPT

- Completely metric driven individual

- Ability to target daily metrics and meet those targets

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 11th Jan 2020

Key Skills:

Company Profile:

Not Mentioned

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