• Operations Executive/Manager, Operations Executive/Officer Jobs in Bhubaneshwar,India - 23833027

  • Lannan Consultant

Job Description:

You will be accountable for providing professional and timely support by verifying and processing documentation received from internal stakeholders (eg Banking Centres) and ensuring documentation is accurate and complete according to policies and procedures for further processing You will investigate requests to resolve processing errors and/or out of balance conditions through processing adjustments and settling accounts You’ll make sure client satisfaction and productivity standards are achieved and Service Level Agreements (SLA) are met or exceeded by following well-defined procedures and guidelines and escalating issues as appropriate

How You’ll Succeed

• Analysis - Conduct investigation and detailed analysis on item errors according to established guidelines to determine the nature of the issue, identifies root cause and resolve the error Receives, reviews and investigates item errors

• Risk and Governance - Adhere to all risk and governance standards by completing all required documentation thoroughly and ensuring that all processes and procedures are followed

• Collaboration - Work closely with your team to deliver a great customer experience Ensure that your teams collective work meets quality standards, deadlines and service level agreements

• Problem Solving - Identify and resolve items of discrepancy and follow up on process problems within area of responsibility using independent judgement based on standard work procedures Act like an owner by taking accountability for issues, and know when to lean on others to build a better solution together

• Organizational Skills - Receive, prioritize, sort and evenly distribute work to staff within a production area Respond to questions and provide guidance Complete quality checks for work completed to ensure accuracy Monitor workflow to ensure priority is given to unresolved matters that cause backlog or delays in process flow

Who You Are

• You’re driven by collective success You know that collaboration can transform a good idea into a great one You understand the power of an inclusive team that enjoys working together to create a shared vision

• You put our clients first You engage with purpose to find the right solutions You go the extra mile, because it’s the right thing to do

• You understand that success is in the details You notice things that others dont Your critical thinking skills help to inform your decision making

• You’re driven to succeed You are motivated by accomplishing your goals and delivering your best to make an impact

• You give meaning to data You enjoy investigating complex problems, and making sense of information Youre confident in your ability to communicate detailed information in an impactful way

• You love to learn You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve

• Values matter to you You bring your real self to work and you live our values - trust, teamwork, and accountability

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry :
  • Accounting/Financial
  • Functional Area : Sales/Business Development, Top Management
    Role :
  • Salary : Rs 1.00 - 6.45 Lacs p.a.
    Deadline : 15th Apr 2020

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