• Operations Engineer Jobs in Georgia - 25314416

  • Edifecs
  • Georgia
  • Save Job
  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

Founded in 1996, Edifecs is a leading healthcare technology company with the mission to improve healthcare outcomes, reduce costs and accelerate innovation We are disruptors, scientists, data nerds, and artists And we believe information technology can revolutionize healthcare The company has achieved widespread market penetration with over 375 customers We provide solutions to 25 out of the 36 Blue Cross Blue Shield Licensees, the top ten largest Commercial payers, and 31 State Medicaid programs as well as CMS Edifecs is regularly recognized as a leader in the healthcare industry and for our companys overall performance, our dynamic workplace culture, and our commitment to innovation

The Operations Engineer works primarily with enterprise customers of Edifecs Encounter Management products, proactively assisting them with post- sales installation, configuration, upgrade, troubleshooting and day to day operational management Responsibilities include taking a proactive leadership role working with the Engineering team and Customers to triage and resolve highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Edifecs EM product In addition to working with customers, the Operations Engineer will routinely partner with our Development, Sustaining Engineering and Sales Engineering organizations to resolve support issues, document bugs, provide UAT on product builds, and ensure that new and newly upgraded server installations are successful

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage end to end operations for Edifecs hosted or customer hosted Encounter Management application instances including deploying upgrades, making configuration changes, managing day to day submission operations, building custom tools and utilities, creating adhoc reports / queries
Provide technical support to enterprise clients related to technical and operational aspects of the products
Partner with Product Support Engineers and development teams as necessary to troubleshoot issues and implement resolutions
Analyze application and database performance, identify bottlenecks and provide fix/ report to the development team for a fix
Provide workarounds or temporary fixes to the client to avoid processing disruption
Create and provide ad hoc reports based on need to support the client operations
Proactive management of submission cycles, and reactive management of customer reported cases / issues
Plan and execute encounter submissions workflow including schedule management, batch management, file monitoring, and potential automation implementation
Deliver a consistent, responsive and satisfying customer experience with each contact
Collect all necessary problem details from customers to be able to effectively see the problem to resolution
Successfully reproduce customer issues in a controlled test environment
Follow standard operational procedures for case management
Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics
Update knowledge base / create reusable documents, originating from patterns observed during customer issue troubleshooting
May need to work in a shift that gets scheduled between 5 AM and 6 PM local time
May need to provide weekend on-call support based on internal roster

REQUIRED SKILL SET & EXPERIENCE

BS in Computer Science or other technology related program or equivalent experience in implementing, and operating Java stack based enterprise applications
Up to 4 years applicable experience in supporting commercial off the shelf enterprise products
Understanding of following underlying technologies used by Edifecs solutions Java, JMS, SQL Server/ Oracle, , Web/Application Servers like Apache Tomcat/ IBM WAS
Experience on at least one integration or ESB software such as Edifecs XEngine Server, TIBCO EMS, IBM Websphere suite, Webmethods, MuleSoft, Intersystems Ensemble
Prior demonstrable experience in deploying and supporting high transaction voume applications on AWS
Good understanding of SOAP and REST based web services
Prior experience troubleshooting performance problems that may have many underlying causes such as Disk, Database, Network, Messaging and other platform / 3rd party solutions
Prior experience in troubleshooting problems in java based applications using opensource tools / JDK tools such as jstack, visualvm, jconsole, jmap and similar tools to identify memory issues, deadlocks, application performance
Ability to guide customers remotely through complex, multi-server deployments and upgrades for enterprise products
Familiarity with at least one non-Windows operating system (such as Linux, HPUX, AIX)
Familiarity with EDI Standards such as X12, EDIFACT, HL7, NCPDP and knowledge of HIPAA transactions is a plus
Prior Scripting and Programming Experience for solving business problems preferred
Knowledge of various network and internet technologies and communication protocols TCP/IP, sFTP, HTTP, AS2, etc highly desired
Very strong written and verbal skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, protected veteran status, disability status, or any other characteristic protected by law

Edifecs will provide reasonable accommodation to individuals with disabilities who need assistance applying for a job Please contact for more information

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

Key Skills:

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