• Operations and IT Senior Specialist Jobs in Colombia

  • Colombia
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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Who is Mastercard

We are the global technology company behind the worlds fastest payments processing network We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless We ensure every employee has the opportunity to be a part of something bigger and to change lives We believe as our company grows, so should you We believe in connecting everyone to endless, priceless possibilities

Job Title

Operations and IT Senior Specialist


The Operations and IT Senior Professional of MCCA, based in Bogot City, will report to the General Manager of MCCA in a solid Line and will reports to Business Leader, Colombia Customer Delivery Director in a dotted line He/She will be a member of the execution teams of these respective areas
The Operations and IT SP for MCCA is responsible for the operations and technology area in MCCA assuring that all the operational and technological processes will be performed with high quality standards, aligned to the customers value propositions and aligned with the Mastercard corporate policies In addition He/She will be a responsible to lead the Switching Projects in front of Mastercard Inc for all the Colombia customers requiring the services of MCCA and to support the digital strategy for new acquirer players in Colombian market
The candidate must possess skills and experience in driving operational areas of electronic and/or digital payments in the payments Colombia industry, experience leading Customer Service areas and desirable knowledge about the routing, clearing and settlement process for electronic transactions in the domestic Colombia Market This person will also have the capacity to establish strategic relationships with customers and good communications skills He/She will work closely with the General Manager of MCCA and the Colombia Customer Delivery Director to align efforts against top business priorities Some of the major activities include developing good relationships with the Colombia Payment Industry operations managers, support the operations with settlement agent in Colombia, to serve as a first point of contact for escalations issues for the customers of MCCA and to maintain the company continuity plan to assure the operations in front of the Colombia Regulator

Responsible for define, communicate and monitoring, based on the objectives and pillars established by MCCA and MasterCard Inc, the strategic operational planning of MCCA (Goals, KPIs, programs and initiatives)
Responsible for define and monitoring the Budget execution of the operations and technology area of MCCA
Responsible for assure the right and continuous work of the authorization, clearing and settlement process for the participants of the MCCA
Responsible for develop, communicate and implement the IT strategy in MCCA (Policies, methods, standards, tools and KPIs) aligned with the objectives and goals established by the senior management
Responsible for customer service actions in front of the clients of MCCA in order to attend and support the escalating issues reported by the customer and manage the response with the responsible team in MasterCard Inc
Manage projects of switching for customers of MCCA in front of MasterCard Inc
Report periodically the KPIs of the operations area in front of the Operations Committee of MCCA and customers participating in the MCCA switching process
Responsible for the Business continuity plan in MCCA Develop, communicate, training and maintenance the plan

All About You

Bachelors degree in a related field is required Industry engineer, system engineer, electronic engineer, business administrator or any career related to the operations process
Experience on
o Manager in payments operations areas
o Manager in customer service areas
o Project management knowledge
o Knowledge of Authorization, Clearing and Settlement process
o Basic technology knowledge
o The ideal candidate will have a distinguished track record as a high achieving professional with a demonstrated capacity to manage operation areas that support business growth within a dynamic and changing corporation
o Partnership management skills
o Team building skills
o Project management skills
o Building value-based relationship generating alliances internally and externally by continuously identifying and acting on those things that will create success for the MasterCard and its customers and suppliers
o Planning and organizing
o Team player who will work well senior business and functional leaders of MasterCard establishing collaborative working relationship
o Oral and written English communication skills in business environment

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law

If you require accommodations or assistance to complete the online application process, please contact reasonableaccommodationmastercardcom and identify the type of accommodation or assistance you are requesting Do not include any medical or health information in this email The Reasonable Accommodations team will respond to your email promptly

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Educational/Training
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

Company Profile:


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