• Operational Support Engineer Jobs in Ukraine

  • LUXOFT
  • Ukraine
  • Save Job
  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

Line of Business

Financial Services

Position

Operational Support Engineer, Kiev

Project Description In our Kiev office we are hiring for a high-tech innovative, dynamic and fast-paced Blockchain/Crypto-focused B2B project Successful candidate will participate in delivery and support of the first institutional-grade solution with a product thats purpose-built for the technical nature of blockchains and cryptocurrencies
The solution we build integrates with crypto exchanges, blockchains and crypto wallets to extract, enhance, monitor, and deliver financial data such as reporting, reconciliation, controls, and compliance to enterprise systems, and decision-makers
The product solves accounting, audit and tax requirements for the middle and back office of crypto market participants including the top tier financial institutions, and other industry-leading blockchain and cryptocurrency companies
Currently you have opportunity to join our rapidly growing development team of strong and experienced professionals in Kiev
You will be also collaborating daily with the team of the client, which is based in the New York Hence Upper-Intermediate plus English is a must
You should be ready to work in shifts in order to support Kiev and US time zones

While delivering a cutting edge, real-time, high volume, cryptocurrency and blockchain based solution, we use only modern technologies on our project, like Java 8, PostgreSQL, Angular 6, AWS, Dockers, Kubernetes, etc

Current Kiev team structure team of 7 back-end developers, 2 front-end developers, 4 QAs with the PgM leading the project

If you are smart and talented person who is all about the modern technologies, crypto world and delivering great products - please join our team

Responsibilities Monitor and Maintain system and operational support
Should be willing to work in shifts Approximate support hours 1200-2000 and 1600-2400 Kiev time
Strong technical knowledge of SQL, Shell scripting and UNIX command line tools
Handle escalations to other teams as appropriate
Able to drive/recommend solutions or workarounds to extended technology teams
Able to facilitate meetings in driving investigation of incidents and corrective actions follow-ups
Plan & execute UAT/PROD releases and post-releases activities

Maintain up-to-date monitoring on all applications, create/modify alerts to suit the app requirements in ELK, PGTAP, Jenkins and other tools

Perform infrastructure monitoring CPU, DB issues and number of connections, Jenkins, Spring Batch Admin, different thresholds, etc

Raise and appropriate Incident or change ticket, track and drive the issue to the resolution

Analyze and provide a resolution and workaround to business team requests and issues, as well as provide technical support to requests of system end-users

Serve as an expert in the application functionality, and a primary contact point for any technical and usage questions and issues

Monitor on exchange updates/maintenance/new API release notifications

Support on delivery team requests (Dev and QA teams) to analyze, investigate, reproduce, document, and test applications, etc

Data reconciliation issues/mismatches analysis

Fill and maintain the application Knowledge Base, prepare How To articles and other documentation activities

Skills Must Should be willing to work in shifts
Upper-Intermediate plus English level
3 years experience as a Production/Operational/Technical Support Engineer
Good SQL knowledge with Database knowledge (Oracle/Sybase/PostgreSQL) - 3 years
Good Unix knowledge - Commands, Shell scripting - 2 years
Experience with Release Management/Deployment/DevOps activities
Experience in different operatinal systems like Unix /Solaris/ Windows
Good Support Process - Incident Management, Problem and Change management
Good Communication & Stakeholder management skills both written and oral
CI tools (Jenkins)
Good experience with Jira, Confluence

Nice to have Experience with cloud (AWS),
Knowledge of the finance domain
Experience with XML, JSON file formats

Languages English Upper-intermediate

WHERE

Kiev

Office Address

Vatslava Gavela blvd 6-z, Business Center PREMIUM, 03067, Kyiv

Work Type

Technical Support (SL2/SL3)

Ref number

VR-44256

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
LUXOFT

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