• Operation Support Analyst Jobs in Chennai,India - 25041822

  • IDP EDUCATION INDIA PVT LTD

Job Description:

Operation Support Analyst(Digital events) Business and Technology Services Support | Chennai, India | Full Time



About UsIDP Education is a global leader in the international education industry which operates a number of related business lines including; international student placement; English language testing; and English language Training We are a rapidly growing global organisation with ambitious future expansion plans
IDP Education is a publically listed company in Australia Education Australia, a company representing 38 prestigious Australian Universities, owns 50 PERCENT of the shares in the business with the remaining 50 PERCENT held by public investors

POSITION PURPOSE

The primary object of this role is to ensure the effective uptake, implementation and effective use of IDPs new Digital Events Management System This role will report to the Lead Agile Process Improvement and will guide Events Coordinators & Marketing Teams across the globe in how to set up digital events, ensure they are taking a standardised approach to implementation, monitor the systems effectiveness and coordinate between the vendor, IDP staff and IDP clients to identify & implement improvements to both the system and the way it is employed This role will also be available before, during and after events to answer or direct system & process related queries including assistance with setting up and designing event landing and registration pages

Pre-Event Coordination Guide network event coordinators through the event implementation process
Configure the events in Cvent system based on business requirements
Ensuring event coordinators have the appropriate technical resources set up at each event
Ensuring that event implementation is as standardised as possible
Working with Event Coordinators to ensure venues can support the digital event system requirements
Assist event coordinators with design of their event landing pages as and when required
Assist event marketers with running relevant event reports on CVENT
Trouble shoot landing page design issues as and when they occur
Number of issues at events
Feedback from the IDP network event staff and business

Training Ensuring event coordinators and network staff are effectively trained on the digital event system
Feedback from IDP network event staff

Product Support
Ensuring that IDP event staff have immediate access to 1st level support before, during and after events
Coordinating 2nd & 3rd level support with clients, IDP staff, venues and Cvent staff
Feedback from Event coordinators
Feedback from Country Management

Product improvements
Leverage feedback to identify improvements to the Cvent system
Coordinate between IDP IT, Cvent & network staff to implement
Conduct periodic UX/UI design improvements to event landing and registration page templates
Client, student & counsellor surveys

Process Improvements
Coordinate process improvements across the network whilst maintaining standardisation
Coordinating system improvements with Cvent
Ensuring that the business is ready to adopt improvements
Actively review student & client feedback on the event & Cvent system
Feedback from Event coordinators
Feedback from Country Management
Feedback from Counsellors

PERSON SPECIFICATION

Essential requirements (skills, knowledge experience & qualification)
Bachelors degree from a recognised institution
Minimum 3 years working experience in rendering Product Support to end users Specialisation in any Marketing Campaign tools example SaaS marketing tools like Exact Target, Mail Chimp, CVent, etc
Identify, Evaluate, Prioritize and Resolve user requests and issues

Comfortable using general office software applications like Ms Excel, Ms Word and PowerPoint, SaaS applications
Have excellent written and verbal communication skills in English, influencing and customer management skills
The ability to both take direction and also work independently in a fast paced environment
Strong business acumen, ethics and high integrity
Strong time management and the ability to manage shifting priorities

D esirable requirements (leadership & team/project capabilities)
Experience with HTML, CSS, JavaScript
Digital Marketing background with knowledge of Google Analytics, Google Adwords, Facebook Campaign Manager, Google Tag Manager and the use of conversion tracking and remarketing pixels
Excel at developing relationships over the phone and in person
Experience using Graphic Design tools such as Photoshop

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Educational/Training, Research/Surveyor/MR
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 10th May 2020

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