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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

 

 Soft skills Trainer

Roles & Responsibilities


  • Responsible for induction training and learning programs for the employees

  • Conduct refresher training and coaching for tenured agents to improve and enhance performance

  • Publish weekly and monthly performance dashboards for team members

  • Conducting voice assessments and competency assessments on new joiners prior to them taking live calls

  • Monitoring and reviewing the progress of trainees throughout the learning curve

  • Conduct training need analysis with coordination with quality and operations and design suitable training interventions

  • Ensure strict adherence to the process and internal procedures

  • Planning and implementation Monthly/Quaterly training calendar

  • Updating and creating procedures documents whenever required

  • Own the responsibility to enhance knowledge, skill and attitude of every team members

  • Responsible for productivity and quality excellence of new and existing employees




  •  

    Knowledge


  • Should have basic understanding of Training Methodology and Training Evaluation

  • Should have conducted training for a period of at least 2 years

  • Should have good understanding of banking domain and  products




  •  

    Skills Required


  • Excellent oral and written communication skills

  • Presentation skills

  • Coaching and mentoring skills (must have passion for people development)

  • Good working knowledge of training tools




  •  

     

    Attitude & Behaviour


  • Strategic thinker

  • Display willingness to learn

  • Likes to picks up chellanges

  • Self motivator, passionate, confident and opportunist and ambitious




  • WORK LOCATION WHITE FIELD 

    SALARY 30k - 40k PM

    GET ASSOCIATE WITH ONE OF THE REPUTED BANKS  

    DAYSHIFT- 9AM-6PM (FIXED SHIFT) 

    Please call 9986563344 

     

    Regards, 

    Jaswinder Kaur

    9986563344

    Proficient360 

    #401, 2nd floor, 6th B main, 2nd block,HRBR layout, Kalyan Nagar near Banaswadi club, Blore - 43

    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Banking, Educational/Training
    Functional Area : Operations/Customer Service/Telecalling/Backend
    Role : Soft Skills Training, Training, Voice & Accent Training
    Salary : Rs 2.50 - 4.50 Lacs p.a.
    Deadline : 10th Jun 2020

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