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  • 7 - 9 Years
  • Posted : above 1 month

Job Description:

Meet CSAT & service delivery target as per organization YOY targetMaintain Service Delivery operations for locationDealers/ Distributors/ Customers visitsPlanning for spares/accessories for branch & ASPsRegular Product & soft skill training for direct/ASP/DS teamDevelopment of service infrastructure for locationISO, ASP review & improvement actionsDealer defectives management as per organization policyLeading, managing & monitoring the performance of technicians to ensureefficiencyMonitoring of CRM on regular basis for smooth service operations andpending callsResponsible for claim settlement for all the ASPs before 15th of everymonthYearly revenue target as per yearly budgetMonthly report as per business requirementService expansion as required, ensure 100% service coverage

Profile Summary:

Employment Type : Full Time
Industry : Consumer Electronics/Appliances
Functional Area : Customer Service/Call Centre/BPO
Role : Manager - Service Delivery
Salary : Not Mentioned
Deadline : 19th Jan 2020

Key Skills:

Company Profile:

Not Mentioned

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