• ONN Bikes - Senior Manager - Customer Success Jobs in Bangalore,India - 23839181

  • ONN Bikes

Job Description:

The interesting challenge -

- Creating value through innovation and reinventing service delivery benchmarks

- Ensuring Customer first always in all the situations

What youll offer us

- Ability to monitor, manage escalations and provide resolutions with a sense of urgency while ensuring zero issue-based churns

- Advocate and manage user relationships and engagement through multiple converging programs and virtual events

- Gathering, collating and communicating on field user experience and feedbacks to concerned teams for action

- Cross-functional collaborations with tech, ops, marketing, and strategy

- Mapping and designing various user touch-points to create an experiential service delivery - online and offline

- Minimising bike discovery, booking, and access bottlenecks

- Constantly check, ascertain and ensure benchmark quality in final services delivery

- Coordinate for critical communication, marketing information, user retention efforts, and promotions & offers management with multiple stakeholders

- Leverage data to drive user decisions

- Owning demand-side deliverables and constraints

What youll need -

- A minimum of 5+ years of experience focused on consumer-facing products and services

- Instinctive ability to understand and realise solutions through technology

- Problem-solving skills with strategic and tactical experience

- Excellent team management with a strategic outlook

- Strong interpersonal skills with a proven ability to take initiative and build strong productive relationships with all stakeholders and users

- Graduation with a strong proven track record in Customer Success or MBA is preferred

- Motivated and driven to take on additional responsibilities with a sense of urgency

- Willingness to learn and work in a hyper-growth company

- Comfort with ambiguity and a bias to - fill the organizational gaps- when they occur

What We Offer You -

- Entrepreneurial experience in a fast-paced startup

- An opportunity to contribute your bit to the society

- Exposure to the buzzing industries of shared mobility and electric vehicles

- Personal growth and conducive work environment

- Freedom to choose your work hours

- Energized and always on toes teammates who talk about almost everything under the sun

About ONN Bikes-

ONN Bikes is a bunch of extremely energized and determined individuals working towards transforming the way India moves Our team is passionate about developing long-term solutions that advance ONN Bikes mission of providing access to affordable, connected and sustainable mobility solution for all

- What we have in common is our restlessness, our impassioned spirits, and the zest to enable mobility as a fundamental right

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 18th Apr 2020

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