Job Description:

Onboarding Specialist-Spanish Job ID 957568 | ADCI - Karnataka

DESCRIPTION Onboarding Specialist (L3)

Sponsored Products and Sponsored Brands are cost-per-click (CPC) self-serve ad programs in the Amazon Advertising world In support to the Amazon Advertisings business, we at Advertiser Success Team (AST) are building a group of energetic and highly motivated Onboarding Specialists As an Onboarding Specialists you will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business Working with new Advertisers, you will be responsible to help equip them to identify the advertising business opportunities, review their product listings, create advertising campaigns, and help them adopt high value actions on their account to influence their success in advertising You will work with a wide range of businesses to eliminate blockers to an advertisers success while driving greater commitment and results Your success will be measured by the number of new Advertisers you onboard and retain on Advertising products Additionally, an Onboarding Specialist also gets the opportunity of testing internal tools, gathering & sharing insights with the internal product and engineering teams

To be successful in this role, one should have an experience of interacting with global clients (phone/email), be an effective communicator, quick to learn new tools and systems and flexible in the face of changes Our environment is fast-paced and requires someone who is comfortable working in a deadline-driven environment You should have great attention to detail, solid deep dive ability and researching skills, strong judgment skills, ability to multi task (in terms of assisting multiple Advertisers with different issues at any one time) and more importantly, be customer obsessed Technically sound in online Advertising, one should possess excellent verbal & written communication skills and should be able to explain issues and paths to resolution to Advertisers quickly and efficiently

Core responsibilities include
Serves as main point of contact for Advertisers and act as an enabler to their sales & marketing initiatives via 11 outreach programs
Provide onboarding support along with setting up campaigns for new and existing Advertisers
Provide onboarding and lightweight optimization support for new and existing Advertisers
Understand Performance Advertising and uses various tools and techniques to fix campaign set-up and provide related campaign optimization support
Provide education to Advertisers on Amazon Advertising products via 11 programs and online trainings
Respond promptly & accurately to advertiser queries and help them resolve issues with regards to their campaigns
Identify common blockers faced by new and existing Advertisers and provide feedback to the marketing and product development teams to improve advertiser experience
Identify opportunities to improve designed Amazon product based on customer feedback, data analysis, and feature gaps with competitive products
Buddy up with new joiners and bring them up to speed with regards to program and process

Basic Qualifications
Minimum B2 level Spanish Language Expertise
Bachelors or Post Graduate Degree (MBA) degree in a business discipline
Graduate Degree with advanced Spanish language skill
Superior verbal and written Spanish communication skills as demonstrated by experience
Proven work experience of 2-4 years in sales / marketing efforts
Passionate about online business, e-commerce and sales/customer support
Desire to work in a fast-paced, challenging environment
Superior verbal and written communication skills
Flexible to work in shifts basis the region supported and to make calls
Advanced computer literacy especially in Microsoft Office applications Excel, Access, Word and PowerPoint

PREFERRED QUALIFICATIONS Preferred Qualifications Include
MBA in Digital Advertising or other related Masters degree
Experience in e-commerce or retail industry
Experience with working on Salesforce or email marketing platform will be an add-on
Experience in data analysis, either professional experience or through education
Demonstrate high attention to detail and proven ability to manage multiple, competing priorities simultaneously
Google Ad Words / Bing Ads certification will be added benefit

Job details

Bangalore, India

Analytics and Insights

Sales, Advertising, and Account Management

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Warehousing
Functional Area : Marketing/MR/Media Planning
Role : Marketing Strategy
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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