• Offshore Implementation / Senior Support Engineer Jobs in Bangalore,India - 25346628

  • Pelatro Solutions Private Limited
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Offshore Implementation / Senior Support Engineer
Role Offshore Implementation / Senior Support Engineer

Years of Work Experience 2 to 5 Years

Objective of the role
Responsible for deploying and supporting the product/CRs at customer environment Managing the tickets from customer adhering to SLA Installation of product/solution and its dependencies on servers Following up with customer points of contact for various aspects Integration of product with various external entities and readiness of the solution End to end system testing before handing over system to customer for user acceptance testing Driving the UAT with end customer(s) from support perspective Launch and post- go live management of the product , including Monitoring and automation of various jobs
Skills Required
Very good knowledge on Unix and Shell scripting 2 to 5- year experience with Telecom BSS/OSS solution in prior with at least two customers with/without onsite presence Good knowledge on RDBMS concepts and Oracle Queries Preferred knowledge on Hadoop/HBase/PostGreSQL Extensive experience of systems development including involvement in all major stages of software development projects Good Knowledge and appreciation of systems development lifecycles and methodologies Well established communication , presentation , motivational and inter- personal skills associated with person- management abilities Thorough understanding , appreciation and analysis of the issues underlying systems development Experience of the technical aspects of the relevant technologies , software and hardware , to be employed Prior experience in Telecom sources ETL tool experience is preferred

  • Responsible for deploying and supporting the product/CRs at customer environment

  • Managing the tickets from customer adhering to SLA


    • Installation of product/solution and its dependencies on servers

    • Following up with customer points of contact for various aspects

    • Integration of product with various external entities and readiness of the solution

    • End to end system testing before handing over system to customer for user acceptance testing

    • Driving the UAT with end customer(s) from support perspective

    • Launch and post- go live management of the product , including Monitoring and automation of various jobs



    • Very good knowledge on Unix and Shell scripting

    • 2 to 5- year experience with Telecom BSS/OSS solution in prior with at least two customers with/without onsite presence

    • Good knowledge on RDBMS concepts and Oracle Queries

    • Preferred knowledge on Hadoop/HBase/PostGreSQL

    • Extensive experience of systems development including involvement in all major stages of software development projects

    • Good Knowledge and appreciation of systems development lifecycles and methodologies

    • Well established communication , presentation , motivational and inter- personal skills associated with person- management abilities

    • Thorough understanding , appreciation and analysis of the issues underlying systems development

    • Experience of the technical aspects of the relevant technologies , software and hardware , to be employed

    • Prior experience in Telecom sources ETL tool experience is preferred

    ,

    Profile Summary:

    Employment Type : Full Time
    Salary : Not Disclosed
    Deadline : 07th Jun 2020

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