• Offshore Delivery Head - IT Infrastructure Firm Jobs in Bangalore,India

  • Archelons Consulting Pvt.Ltd.
  • Save Job
  • 20 - 25 Years
  • Posted : above 1 month

Job Description:

Description Manages people and/or services delivered from a unit/ region via SDMs to the client, ensuring the services are provided to an appropriate quality to meet contractual obligations and that targets are met


- Co-ordinates delivery of a portfolio of services X-technology-tower, X-centre and sometimes X-region, to a portfolio of Service delivery managers / clients

- Meet the defined SLA/OLA- s

- The ramp-up or run-down of services and scope from the centre, deploying transition managers where necessary

- Ensures correct & appropriate charging of the centers- services to the account

- As a respected and trusted advisor, supports the Towers in deploying standards within accounts, ensuring best value for money for our accounts and clients;, Thorough understanding of all contractual obligations and ensures they are met

People Strategy and management

- The Offshore Delivery Head is a senior leadership role responsible for managing Delivery (Centre) Services offerings to our clients Stakeholder management of Country/Location Leadership

- Responsible for delivery centre commitments including service level and financial

- Properly align the organization to the portfolio strategy for data centre services, driving standardization in the existing delivery centres, developing and implement plans for incremental capacity to handle growth, and supporting the development and implementation of new service offerings to attract new business

- Responsible for managing a team of managers, onshore staff, and offshore staff supporting services delivered from delivery services

- Customer satisfaction and quality of service

- Optimized cost of resources (Pyramid, attrition, recruitment)

- Ensure operational governance

- Implement automations and other initiatives in the run operations

- Implementation of the transformation programs as defined by the Practices

- Implementation of automation recommendations defined by Design Authority

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 07th Jan 2020

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