• OFFICER , Specialist , Operations , Gen Ops-Consumer Banking Jobs in Chennai,India - 23631960

  • DBS Bank Ltd
  • Save Job
  • 3 - 7 Years
  • Posted : above 1 month

Job Description:

OFFICER, Specialist, Operations, Gen Ops-Consumer Banking - ( WD07953 )

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels


1 Ensure all BOD and EOD responsibilities are adhered to in line with the checklists

2 Ensure all internal & external reports are prepared / checked / circulated in line with the stakeholder requirements and the agreed process

3 Identify any process risks and proactively bring them to the notice of the line manager

4 Work with the line manager in creating / implementing the risk mitigation actions for the operation supported

5 Perform the UAT as desired by the Operations / Business and clearly document the results including reporting them in time to the respective stakeholders

6 Work with all stakeholders in ensuring a positive customer experience in the processing

7 Ensure strict adherence to the Service Levels (TAT / SL agreed) and any exceptions are immediately reported to the line manager along with appropriate reasons

8 Proactively support the colleagues in coaching / mentoring on the process / product as appropriate (and whenever assigned by the line manager)

9 Ensure compliance with all internal & external policy & audit requirements (including but not limited to Legal / Compliance / Operational, etc)

10 Maintain all registers & files as required by the Operations unit (Example FRFC Key Register, Document Control register, In & Outward register, etc)

11 Verifications are initiated and tracked for receipt (Customer & Collateral) Disbursal checks are ensured in line with the manuals / Policy / SOPs and funds are disbursed

12 Tracking of OTC & PDD documents and update to the system Ensure Welcome Kit request and dispatch on time

13 Archive the files as per the process

14 All post disbursal and service related requests are handled in line with the procedures

15 Possess good knowledge of ROI, PF, Office Accounts, DIR & LTV (exposure)

16 CERSAI handling (enquiry, register the entry & remove the entry)

17 Communication to the customer (dispatch of letters)

18 Contribute for the process enhancements and cost saves while improving / without negatively impacting the customer experience


- Atleast 3-7 years in Retail Loan processing experience especially from BPO

- Worked in Operations environment and prepared MI

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements

Primary Location India-Tamil Nadu-Chennai

Job Operations

Schedule Regular

Employee Status


Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : IT Software : Software Products & Services
Role : Application Programming
Salary : As per Industry Standards
Deadline : 17th Mar 2020

Key Skills:

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