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  • 1 - 3 Years
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Job Description:

Officer - ( SAL00004U )

Description

Duties and Responsibilities

Portfolio Management for Banks NRI Customers
Engage with assigned portfolio of Bank customers for service and deepening relationship
Customer interactions to be duly updated in Bank system for audit trail and reference to future interactions
Deepening of customer portfolio level benchmarks
Manage Issues and Maintain complete relationship record for assigned customer accounts
Enhancing customer wallet size
Profiling Customer to increase wallet share Engaging to capture customer banking habits and inducing to make Yes Bank as primary relationship
Ensuring customer scoping being done with need based products suggested as hooks for deepening relationship Ensuring that customer scope is done and products targeted accordingly
Service to Sales approach established for deepening relationship with family members and associates which have been grouped together

Acquisition of New To Bank Customers
To acquire new to bank customers from leads generated through marketing channel and various campaigns
Referrals generated from existing customers
Penetration of products across family groups
Customer Query and Complaint resolution
Ensure query resolution of the customers by coordinating with service and operations team
Resolving all complaints received from preferred customers within the stipulated TATs

Fulfilment of other objectives
To actively participate and contribute in fulfilment of other time bound objectives that department or organisation may initiate from time to time

Competencies / Skill set required

Verbal and written communication skill / listening skills
Customer service orientation
Interpersonal Effectiveness
Ability to work accurately, under high pressure within fixed and short timeframes
Result and quality oriented
Resilience / Persuasiveness
Negotiation / Conviction skills
High energy level and Self motivation

Desired Candidate Profile

Graduate Significant experience in a sales department with a good sensibility regarding customer acquisition and portfolio management
Ability to negotiate, convince clients and increase clients accounts
Feel at ease with numbers and MS Excel and generally very comfortable with IT
Proven track record in sales

Qualifications

Qualifications

Minimum Graduate or equivalent degree
Excellent flair of English Language

Experience

1 to 3 years of experience in sales & / or relationship role( Preferable)

Freshers with excellent communication skill will be considered

Primary Location India-Maharashtra-Mumbai

Work Locations Yes Bank Tower, Ifc Mumbai

YES Bank Tower Indiabulls Finance Centre Tower 2 Senapati Bapat Marg YES BANK Ltd

MUMBAI

Job Officer

Organization Sales Alternate Channels Outbound Contact Centre

Schedule Regular

Shift Standard

Job Type Full-time

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Audit & Risk
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Company
Yes Bank Ltdarfix

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