• Officer Jobs in Chennai,India

  • Standard Chartered Bank Ltd

Job Description:

Officer - ( 1900004371 )

Job Retail Banking

Primary Location ASEAN & South Asia-India-Chennai

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

The Role Responsibilities

Product / Domain Knowledge

Able to perform rule based technical work which are straight forward and repetitive

Has basic understanding of processes and products

o Should possess basic knowledge on the credit card product

Possesses and applies technical expertise to his area of work

Keeps up to date with changes to products and processes

o Should be aware on the process changes communicated by TL / Unit Manager

Process Management

Able to quickly adapt to changes with regards to process, projects etc

To positively respond to the pace of change and able to execute given tasks and actions in order to meet business goals

Deliver required output in TAT and Accuracy

Capacity Planning

Possess ability to understand the work plans and organizes their own work effectively

Able to identify sudden changes at a transactional level

Raises issues when they see the task is at risk

Completes work as assigned

Operational risk Management

Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed

Escalates issues to senior management within parameters of role

Describes the fundamentals of operations risk

Awareness on transactional level fraud

Behavioural Capabilities

Precision Accuracy

Performs tasks accurately and thoroughly; double-checks the accuracy of the process

Handle all transactions as per the laid down policies and procedures

Able to understand what quality work is and should strive to contribute towards it

Client Centric

Able to create impact directly or indirectly through professional behavior and appearance

Understands that the action he/ she does has an impact on the customer directly or indirectly

Understands basic customer service requirements and relates error free processing to customer service

Responds promptly in an efficient and accurate manner as per the required TATCommunication


Ability to communicate clearly so as to be understood by the recipients

Ability to understand instructions and written documentation clearly and accurately

Problem Resolution

Understands the situation and perform right escalations

Being able to provide data for performing root cause of the problem

Ability to speak up when in disagreement and opposition

Ability to understand the existence of crisis and conflicts

Able to work in a team with good interpersonal skills

Managerial Capabilities

Stakeholder Management

Understands and knows who the stake holders are and meets SLAs

Able to provide timely and accurate response to queries / request raised by Stakeholders

People Management

Able to co operate and work as a team in an open and approachable style

Be good team player taking teams goals in to consideration

Change Management

Understands the need for change and willingly accepts it

Able to quickly adapts to changes with regards to process, projects, behaviour etc

Ability to look beyond self interest to collective interest

To positively respond to the pace of change

Data Analytics

Able to analyze the process to understand the dimensions of the job



Leadership Level

Spot Opportunities

Individual Contributor

Solve Problems

Individual Contributor

Take the Lead

Individual Contributor

Build Resilience

Individual Contributor


Individual Contributor


Individual Contributor

Deliver Sustainably

Individual Contributor

Achieve Results

Individual Contributor


Target Proficiency Level

Compliance Technical Competencies

Compliance Policies and Standards


Compliance Advisory




Compliance Risk Assessment


Regulatory Liaison


Manage Change


Manage Projects



Freshers and less than 2 years of experience Below mentioned skills are preferred s

Telecom Operator

Data Entry Operator

Contact Center

Typing Skills

Reading Comprehension

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : HR/PM/IR/Training
Role : Admin/Facilities Mgmt
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Standard Chartered Bank Ltdarfix

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