• O365 / Exchange Administrator Jobs in Kolkata,India

  • Merck Ltd

Job Description:

O365 / Exchange Administrator

O365/Exchange Administrator

Environment you are working in

This position is part of Global IT, Infrastructure Technology, Digital Workplace Messaging and Communications

The companys Messaging infrastructure is utilized across the globe by more than 60000 users as part of the Microsoft Office 365

The Messaging and Communications Team is responsible for planning, designing, installing, configuring, monitoring, maintaining, supporting and optimizing the Companys Office 365 Messaging Hybrid architecture

The Team performs hands-on tasks to manage and maintain companys Messaging system (Online and Hybrid infrastructure) and related technologies

The team works together with other infrastructure units like Network-, IAM- and Security teams, provides input and collaborates with the Global Service Desk and structures services based on requirements from application and business units Effective communications and accountability are of the highest importance

Your role

You are responsible for

Manage and monitor Exchange hybrid infrastructure and connected systems towards exchange online (ie ADFS, Azure AD, etc)
Providing functional and L2 technical support for resolution of customer problems, incidents, issues, requests and queries pertaining to mainly messaging issue and related systems
Document changes to the systems using change management best practices
Maintain a highly secure system through proper configuration and system access monitoring
Assist with the migration of large volumes of data into the cloud platform
Troubleshoot and resolve issues with user related to messaging topics
Perform Capacity management monitor and plan HW and SW upgrade accordingly
Support Security Teams on issues related to the connected mail systems like Security Gateway and Data Loss Protection systems, anti-phishing, anti-spam etc
Maintain a good understanding of upcoming changes to the platforms to assist with user change management
Deliver a consistent process for incident and problem escalation along with resolution in line with the sourcing governance framework
Collaborate with other IT staff, including networking, security, and data center operation teams, to facilitate effective issue resolution
Think globally and works together across departments and geographies, encouraging teamwork that respects diverse backgrounds and cultural differences to drive results

General skills and qualifications required

Professional experience in IT in a large Enterprise environment with many thousands of users
Willingness to join a team supporting the service in a 24 h / 7d operation model
Operate, monitoring, maintain and troubleshoot of a Microsoft Exchange enterprise environment
Experienced and well versed in all Microsoft environments like Skype (on premise/online), AzureOn-Prem AD administration, Windows Server and Exchange Server Administration
Understanding and troubleshooting support on firewall, Gateway and mail relay configuration, Encryption and messaging security technologies
Support processes with interfacing Service Desk, Field Service and 3rd level support
Mature and self-motivated professional able to work in a fast-paced and constantly changing environment
Experience in supporting users globally
Responsibility for the improvement of all products, services, processes and working routines within the working area
Strong written and oral communication skills, including the ability to facilitate communication and coordination with network users throughout the company
ITIL processes like Incident-, Problem-, Change- and Service Continuity management

Specific knowledge and competencies required

7 years of Exchange On-Premise and Exchange Online experience in Large Enterprise Environment
Deep knowledge of Microsoft Exchange and its interaction with Active Directory
Experience on managing directory sync into Azure AD and On-Prem AD user management
Understanding on managing user authentication through global ADFS
Knowledge on managing secure environments using MFA, DLP, RM and encryption
Ability to create PowerShell scripts to schedule repeatable Office 365 actions and to manage Exchange Online and On-Prem
Understanding of supporting Office desktop messaging related applications
Thorough working knowledge and ability to troubleshoot all networking related issues (DNS, Routing, Network Protocols, etc)
Capabilities to manage email archiving solutions and retention policies
Installation/Configuration of Microsoft Exchange
Implementation and management of Exchange High Availability technologies (eg DAG s, Clustering)
Knowledge on install, Configure and Run Microsoft SCOM solution for server monitoring
Good Knowledge on Administration and Support of Symantec E-Mail Cloud security system
Practical knowledge of SMTP routing, LDAP, DNS, Mail Routing, and SMTP Troubleshooting,
Administration and Troubleshooting of Mail Relay
Knowledge about Reverse Proxy Solutions
Knowledge about Server Platform technology
Capability to operate Backup and Restore, Disaster Recovery procedures and Patch Management
In depth understanding and working Exchange mailboxes, distribution lists Groups and contacts
Skills on Mobile messaging technologies; VMWare and Intune Mobile Technology are strongly desired
Excellent customer service and telephone skills, and experience in a professional service environment, with responsibility for supporting multiple applications and network environments
The following Certifications are strongly recommended MCSE or MCITP (Microsoft Certified IT Professional (Messaging))
MCSA (Microsoft Certified Solution Associate) working towards MCSE
Any email archiving solution training/certification

Job Requisition ID 194370

Location West Bengal - all

Career Level D - Professional (4-9 years)

Working time model full-time

US Disclosure
The Company is an Equal Employment Opportunity employer No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately The Company will not retaliate against any individual because they made a good faith report of discrimination

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 800am to 530pm ET Monday through Friday

Job Segment Service Desk, System Administrator, Data Center, Technical Support, Change Management, Customer Service, Technology, Management

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 12th Feb 2020

Key Skills:

Company Profile:

Merck Ltdarfix

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