• Novopay - Program Manager - Retail Business Jobs in Bangalore,India - 25083106

  • Novopay

Job Description:

Designation Program Manager (Retail Business)

Reporting to VP, Retail Business

Location Sarjapur Main Rd, Bangalore

- We at Novopay are disrupting Banking, as we know it Today, we enable millions of consumers to remit money, withdraw money, make payments, and avail a variety of banking and consumer related products and services on our merchant network Today, our fintech powers some of the most innovative banks in India

- Now, we are leveling up by building a bigger retail network, with more products and services, and by powering the technology needs of more banks Our vision is to make banking accessible, affordable and simple enough for everyone in India, including the next Billion As we chug along towards making this vision a reality, this is your call to action, to join the revolution that will disrupt banking, as we know it

You would be responsible for

- Own Product Delivery, Production Systems, and all Operations of the Retail Business

- Setup and Own processes to ensureSmooth and timely software delivery of high quality, and production rollout

- Smooth and timely software delivery of high quality, and production rollout

- Management of production infrastructure, which scales with the growing needs of the retail business

- Tracking and timely resolution of customer, and production issues, in a systematic manner

- Timely availability of dashboards, MIS and associated data, for analysis by various teams

- Managing a cross functional team of Product Managers, Software Developers, QA, Data Analysts and Operations Analysts

Your typical day at work

- Present the quarterly plan with OKRs to the Executive Team, focusing on improvements across Processes, Systems, and People across each of the cross functional teams

- Execute on each element the quarterly plan, in a systemic manner

- Periodically resent the Product Roadmap, and the progress on the ongoing sprint to the Business Teams

- Come up with a hiring plan, to fill key positions across the various teams, and then work with the HR team towards closing the positions

- Connect with the Partner Bank, to discuss areas of improvement for each of the existing products

- Work with the Product team to identify the payload for the next sprint, taking into account all the various teams- priorities

- Conduct daily standups with the Tech and Product teams to keep track of the sprint progress

- Conduct daily standup with Ops, Finance and Sales teams to get a sense of key issues, and the associated ageing

- Work with the Tech team, to help out on the issues they are blocked on, in the current sprint

- Ensure the correct RCA is published with all the senior stakeholders, for the recently faced production issue

- Review the call centre data, and the associated ticketing to identify areas of improvement, and recommend changes in process/ product

- Analyze the daily Success Rate MIS to identify key problem areas

What we expect from you

- A leader who can set the right example for Tech, Product and Operations teams, and build a culture of innovation, and collaboration across the teams

- Proven experience on how to project manage large scale, complex software meant for todays mobile internet needs

- You should know how to setup the optimum process to suit the needs of a fast paced fintech company, processing large transaction volumes

- You should be very analytical, and data driven

- Have a big audacious dream in your heart, and a twinkle in your eye

What we would also like

- Experience of 8 - 12 years, preferably in Financial Services, Retail Banking or Payments

- Previous experience in Scrum/ Agile methodology is highly preferable

- Previous experience with a startup is preferable

- Prior experience as a Software Engineer, would be a huge plus

- MBA/ BTech from a Tier 1 college would be a plus

- Brownie points if you excel in something apart from work

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 12th May 2020

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