• Serbia
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  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

About NCR
NCR Corporation (NYSE NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business NCR solutions run the everyday transactions that make your life easier NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries

TITLE NOC Specialist L2 - German Speaker

LOCATION Belgrade, Serbia

GRADE 8

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY

Position provides the second and first level of remote monitoring and management to growing base of global customers network equipment and IT systems; Responsibilities include resolution of complex customer issues and requests in a manner that will result in the achievement of customer Service Level Agreements (SLAs) and customer satisfaction

The list below outlines the main tasks that the specialist performs but is not limited to

Remote pro-active and re-active management of complex network and IT infrastructures Performing daily activities to secure the availability of the Customer network and IT infrastructure
Performing advanced diagnosis and troubleshooting while proactively notifying customers of all problems within SLA guidelines; Remotely resolving incidents within their capability; Responsible to escalate issues to third parties and higher technical and managerial support in accordance with expected service levels
Responsible for Problem management process which involves root cause analysis (RCA); Proactively detects and prevents future problems/incidents;
Responsible for maintaining and developing Known Solutions to Known Problems and other teams knowledge databases; Trains new employees
Responsible to fulfill customer requests in accordance to established, standardized Change management processes and procedures;
Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer

BASIC QUALIFICATION

CCNA level or equivalent networking background
Relevant work experience 3 year
C1 (written and verbal), with good understanding of technical German
Very good Knowledge of remote support technologies and strategies
Proven background in supporting multiple IT products and technologies
Proven experience with IT Troubleshooting processes and procedures
Good interpersonal skills
Good verbal and written communication skills

EEO Statement
Integrated into our shared values is NCRs commitment to diversity NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential We believe in understanding and respecting differences among all people NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment

Statement to Third Party Agencies
To ALL recruitment agencies NCR only accepts resumes from agencies on the NCR preferred supplier list Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility NCR is not responsible for any fees or charges associated with unsolicited resumes

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Internet/Dot com/ISP
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 15th Jan 2020

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