• Network Operations Center Director Jobs in Bangalore,India - 25346541

  • Syniverse
  • Save Job
  • 2 - 4 Years
  • Posted : above 1 month

Job Description:

Assist the Sr Command Center Director with the planning, scheduling and successful end to end 24X7 management of all network and application monitoring and crisis coordination and communication for all Syniverse Products & Services domestically and internationally
Initiate improvements in the in the supporting policies, practices and processes to ensure customer satisfaction of end to end support
Direct the development of departmental objectives to achieve maximum human and machine resources allocation/utilization, monitoring performance and taking corrective action when necessary
Establish strong working relationships with internal and/or external customers, and vendors
Drive automation initiatives and innovative solutions across the broad operations team
Serve as an escalation point for network outages and problems
Support the continuous improvement process by assisting with development and integration of standard processes required for ISO certification
Track and identify potential system deficiencies and failure patterns and coordinate necessary corrective actions with Development resources
Generate both internally and externally requested reports, files, output to support problem resolution, billing issues, and new revenue generation
Assist customers and NetOps personnel with their problems, issues, questions, and concerns, which are of a more technical nature, meeting or exceeding customer expectation
Develop departmental budget and control spending within budgetary guidelines Maintain accurate project time reporting and project costs
Determine and appraise the customer satisfaction levels with products, services, and initiate appropriate action to resolve customer technical problems and/or concerns
Develop product support plans and provide customer feedback on the effectiveness of the support activities
Work with product management and engineering on enhancing the products and implementation of new solutions in the field
People Leadership
Manage technical staff and resources of the Network Operations Center to provide 24x7x365 application and network monitoring and maintenance in a manner that provides high level of customer satisfaction
Coordinate shift scheduling for NOC operations and allocate staff members to different shift duties
Manage senior technical engineering and support staff to ensure they meet objectives for network monitoring, pro-active outage-prevention tasks, network capacity management, traffic trending, traffic and data collection reporting, MetaSolv workflow (OMS) and facility database (Objectel) management, and LSMS support
Coach, mentor, and engage the staff, fostering individual career growth and development
Job Requirements
BA/BS in business management, computer science, information systems, or equivalent work experience
10+ years of general business experience
2+ years in telecommunications industry preferred
3+ years experience in matrix management of cross-functional teams
8+ years leadership experience (supervisory, project management, cross-functional facilitation, etc)
Experience leading and building high-performing teams of 100+ employees across multiple locations through recruiting, mentoring, performance management, talent and professional development, recognition, building morale, process development, communication, and knowledge sharing
Experience leading proactive client relationship management programs and activities such as account reviews, service reviews, service improvement plans, training and communication efforts, consulting, etc for a diverse portfolio of client accounts
Extensive customer facing experience, client relationship management, client implementation, and client support experience
Experience managing large IP networks, preferably in a global support setting
Ability to think strategically, as well as tactically, to exercise sound judgment on problem-solving and priority/goal setting
Ability to maintain a strong sense of urgency and proven ability to perform well under stress when confronted with emergency, critical, or unusual customer or network situations
Expert collaboration and customer service skills and demonstrated experience building and maturing relationships at all levels of an organization to align services with functional needs
Strong oral and written communication skills and ability to clearly communicate technology plans and strategy to a diverse client base
Knowledge of Networking Architecture and OSI Model inclusive of TCP/IP, SONET, RPR, DWDM, TDM, IPSEC, VPN s, etc
Additional technical background in IPv4, IPv6, MPLS and Layer 2/3 protocols
Experience in Traffic Shaping, Traffic Management, MPLS, VLAN, DiffServ, and QoS
Significant experience directly managing measurement, reporting and analysis of key performance indicators (KPI), and service level targets and/or agreements (SLA) to achieve and sustain operational excellence
Strong proficiency with one or more common IT Service Management platforms (eg Remedy, Clarify, Salesforcecom, NetCool, etc) with an emphasis on reporting and analysis

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Profile Summary:

Employment Type : Full Time
Salary : Not Disclosed
Deadline : 07th Jun 2020

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