Job Description:

We build phenomenal products that our customers rely on so its important they are running at their best As a Systems Management Specialist, you will work with the latest software to keep moving business forward Whether its our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge

Your Role and Responsibilities

Assess the impact of changes to systems, applications and infrastructure to determine requirements
Prioritize major incidents based on business impact to the client
Enforce drop dead time to prevent outage outside of change window
Proven working relationships with support and delivery teams, management and liaise with support areas as required
Train and mentor other team members including Service Restoration Managers and Problem Managers in process and techniques used to manage major incidents
Providing updates / communication to senior management on the status of P1, P2 incidents
Need to involve in solution testing, debugging, and refinements to produce the required end-product
Capable of preparing program-level, user-level documentation on an as-needed-basis
Provide and receive technical direction as required to ensure program deadlines are met

Required Technical and Professional Expertise
6 years of experience in M&EM environment
Experience with OMNIbus and OMNIbus core sub-products (gateways and probes)
Provide technical direction and coordination to the resolver groups involved
Good hands on experience on writing Impact policies and various integrations using Impact
IBM GSMA Architecture knowledge is preferable
Creating maps, dashboards using Web GUI
Customizing and meeting Operations teams requirements
Integration with IPC systems for Auto Ticketing
Proficiency with Operating Systems such as UNIX (Solaris, Linux, AIX etc) and Windows
Proficiency with various scripting and coding methods such as PERL/CGI, Shell/Batch, XML, SQL
Knowledge of application dependency mapping and business service management

Preferred Technical and Professional Expertise
ITIL certified
Working experience in high availability environment
Alignment to process (ITIL)

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network Its a unique blend of bold new ideas and client-first thinking If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, What else is possible GTS is the place for you!

Your Life IBM
What matters to you when youre looking for your next career challenge

Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge Join us, not to do something better, but to attempt things you never thought possible

Impact Inclusion Infinite Experiences Do your best work ever

About IBM
IBMs greatest invention is the IBMer We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application

Being You IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

Preferred Education Masters Degree Commissionable No

Key Job Details CountryIN
CategoryTechnical Specialist
Required EducationBachelors Degree
Position TypeEarly Professional
Employment TypeFull-Time
Contract TypeRegular
Req ID265235BR

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th Mar 2020

Key Skills:

Company Profile:

IBM India Pvt Ltdarfix

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