• National Head - Customer Service - Building Materials Firm Jobs in Delhi Ncr - 25083256

  • V-Konnect Associates
  • Delhi Ncr
  • Save Job
  • 15 - 20 Years
  • Posted : 22 days ago

Job Description:

Our client is a market leader in Building Materials having successfully serviced customers over a period of 40 years

Job Profile -

Strategic Planning Defining service strategy as well as process improvements coupled with execution planning for long term business objectives Spearheading initiatives for consolidating tasks, re-engineering system to improve consumer reach

Customer Care Monitor Customer calls connect, Transfer of calls in to Jobs and review operations team for SLAs Evaluate C-SAT for improved customer experience

Service Operations Review response, resolution Time, First Time Fix and unfulfilled calls Setting up and evaluate after sales support channel / authorized service franchisee center on a continuing basis Formulate service budgets; define operational process to optimize service network and implement pro-active service planning

Inventory Control / Cost Planning Forecast & indent spares and participate in the S and OP process of modulating demand, establish reorder levels and safety stocks Analyze spares usage and establish the sales and distribution network of spares across the network for easy access of spares

Quality Assurance Review product performance and drive improvements with Engineering, QA teams Assist in improvement action plan from end-customer prospective

Product Trainings Conceptualize product and customer service training modules for capability enhancement of internal & external resources

Man Management Directing, leading and motivating workforce; imparting continuous on job training for accomplishing greater operational effectiveness/efficiency Working on succession planning of team, rendering technical guidance and appraising the members performance & providing feedback

Please contact at 7217779828

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 12th May 2020

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