• msg.ai - Customer Success Manager - APAC Region Jobs in Gurgaon,India

  • msg.ai
  • Save Job
  • 3 - 5 Years
  • Posted : above 1 month

Job Description:

- Netomi is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields AI and customer service

- Our clients include Fortune 1,000 companies with multiple stakeholders across marketing, customer service, and product organizations

- Our artificial intelligence platform gives customer service leads the ability to activate, manage & train their AI to deliver an experience that delights consumers and turns customer service into a competitive advantage

- We care about building a company that not only has the best technology and product on the market but also provides superior service to our customers

- Netomi is growing! We are on the lookout for smart, hardworking, go-getters who thrive in a fast paced environment that requires a high degree of personal accountability, initiative and follow through You should have a passion for our product, an eagerness to learn and a strong commitment to serving our growing customer base

- In 2019 we are shaping and developing a new market and were looking for people who are excited by that opportunity

Responsibilities

- Understand our customers needs and ensure they see the substantial benefits offered by Netomis platform

- Set the groundwork for our customers successful journey by taking part in the post-sales engagement process, including performing on-boardings, product implementations and renewals

- Monitor, measure, and map customers activity

- Drive usage and adoption of our product, through using data and best practices

- Provide exceptional customer experience using proactive communications

- Build and maintain essential technical knowledge of the product, and guide customer through the most relevant features and functionalities for their specific business needs

- Collaborate with the Sales and Support teams to ensure a smooth transition of ongoing customer management

- Provide continuous feedback and new features requests to our product and marketing teams in the US and abroad

Essential qualifications

- 3-5 years Experience as a CSM in the SaaS industry with a focus on Large-Businesses/Enterprises

- Engineering background is a plus

- Experience in delivering customer solutions and an obsession for exceeding expectations

- Excellent verbal and written communications skills

- Comfortable working in environments where multiple platform integrations exist to provide overall solutions for the customer

- Experience working in a highly collaborative environment and promoting a teamwork mentality

- Demonstrated project management experience, including best practices, strategies and methods

Key attributes

- A good understanding of building and utilising customer success metrics and KPIs

- A self-driven and proactive communicator

- Strong sense of personal accountability in decision-making and actions taken

- Excellent time management and organisational skills and experience establishing guidelines

- Strong analytical thinking and problem-solving skills

- A service-oriented, can-do attitude you are able to stay enthusiastic and work on go-forward strategies

- Willing to travel frequently

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 11th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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