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  • 4 - 6 Years
  • Posted : above 1 month

Job Description:

MS Services Engineer (L2) MS Services Engineering Bangalore, India MS Services Engineer (L2) Looking for the next step in your career Enjoy a challenge Do you have an ambition for innovation Want to make a difference

If you join our growing global team, youll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital eraYoull be part of a team whos passionate about making a difference to the way technology shapes how we live and work whether its protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things

Youll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success You provide the skills, passion and ideas, and well provide the platform to realise your ambitionsGreat talent Great teams Great work Great opportunities

Want to be part of our team

The Network Engineer (L2) is an entry level position in the Networking Engineers job family and is proactive in identifying, investigating and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution Their primary objective is to ensure zero missed service level agreement conditions The Network Engineer (L2) focuses on second line support for medium complexity incidents and maintains the Networking environmental and monitoring equipment

What youll be doing

Monitor infrastructure
They ensure that assigned infrastructure at the client site is configured, installed, tested and operational In this regard they will perform necessary checks, apply monitoring tools and respond to alerts Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to client requirements

Identify problems and errors
The Network Engineer (L2) identifies problems and errors prior to or when they occur He or she will log such incidents in a timely manner with the required level of detail with all the necessary They liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution

Ensure resolution of incidents and requests
They investigate second line support calls assigned to them and identify the root cause of incidents and requests This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members They will also report and escalate issues to 3rd party vendors if necessary They take full ownership for managing the incident to resolution within the service level conditions

Where necessary, they escalate requests and exceptions to the 3rd line support team

They provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by Dimension Data procedures

Incident management
When required they will take responsibility receiving calls and incidents at the services desk They assist in analysing, assigning and escalating the support calls They also provide telephonic support to clients where required

They update incidents with progress and resolution details

Shift management
Network Engineers (L2) that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity They complete and maintain any shift handover schedules

Network Engineers (L2) are also responsible for producing breach and other reports that are necessary for the correct operation of processes They identify failures and short-comings in the current processes and escalate with recommendations

Behavioural skills
Network Engineers (L2) are required to strictly comply with all processes and procedures as prescribed by Dimension Data and the client when relevant Their ability to communicate well and to capture all pertinent details when required will contribute to their success

Required Work Experience
4 6 years work experience
At least 4 years experience in implementing, administering and troubleshooting network infrastructure devices, including routers, switches, wireless access points, controllers, WAN optimizers and monitoring applications

What would make you a good fit for this role

Join our growing global team and accelerate your career with Dimension Data Apply today

Diversity in Dimension Data

Dimension Data is an equal opportunity employer with a global culture that embraces diversity All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 14th Mar 2020

Key Skills:

Company Profile:

Dimension Data India Ltdarfix

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