• Monitoring Service Associate Jobs in Philippines

  • Emerson
  • Philippines

Job Description:

Emerson is committed to creating a global workplace that supports diversity and embraces inclusion We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential

We are committed to the ongoing development of our employees because we know that its critical to the success of our company as a truly global entity Our training programs and initiatives focus on end-to-end development from onboarding through senior leadership We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training

In Customer Support, you will be given the opportunity to make a difference by providing consistent, high-value added support across different Emerson products and services globally You will be uniquely positioned to expertly provide unmatched solutions that solve the worlds critical problems and bring more value to Emersons customers

The Monitoring Service Associate is a key member of the Emerson ProAct Team In this capacity, you will have the opportunity to be part of a team of global experts that helps Emerson customers (supermarkets, convenience stores, retail, commercial buildings, foodservice, transportation, etc) to optimize facilities and operations, maintain conditions, assets and facilities, and manage energy, refrigerants and other valuable resources This ultimately leads to supporting our customers by protecting their hard-earned gains and identifying improvement opportunities to help them expand their businesses

What you will work on

As a Monitoring Service Associate, your responsibilities include

All service support, including Alarm Management functions such as outbound alarm monitoring, inbound call handling & dispatch, and any other service support required

Investigation of refrigeration and/or HVAC (Heating, Ventilation, Air-conditioning) alarms received and diagnosing them based on agreed standards

Ensuring immediate delivery of alarm details with accurate documentation by calling or sending an email to external customers

Generating and dispatching service work orders of field technicians to troubleshoot onsite concerns

What you will need

Graduate of any 4-year degree (Graduate of any Engineering course may be considered)

At least 6 months experience of interactive customer service and related functions

Background in offshore service operations is an advantage

Who we are looking for

Excellent English verbal and written communication skills able to communicate clearly and effectively; listens actively and; able to adapt communication skills appropriately

Good interpersonal skills can collaborate well with others, willing to take new instructions and work requests

Customer focus displays the drive to deliver relevant solutions based on customer need

Flexibility willing to work on shifting schedule (may include weekend work with scheduled day off) to support the business and customers; willing to work over time or on rest day over time to support manpower requirement during critical days and/or peak season

Resilience and Situational adaptability able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands

About Emerson
At Emerson, we are innovators and problem-solvers, focused on a common purpose leaving our world in a better place than we found it Each and every day, our foundational valuesintegrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovationinform every decision we make and empower our employees to keep reaching higher

As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets

Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure

Emerson, a Fortune 500 company with $153 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers

Whether youre an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, youll find a variety of opportunities at Emerson Join our team and start your journey today

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:


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