Moglix.com - Manager/Senior Manager - Supplier Operations Jobs in Delhi Ncr - 25040809

Job Description:

The role requires proactive engagement with the supplier/vendor through their entire life cycle on the platform - right from registration to account payable This includes onboarding, strategic and tactical guidance, engagement, registration, fulfillment and invoicing support, monetization activities, etc and ensure upward growth in Supplier NPS

Responsibilities

- Maintaining and building on Moglixs relationship with its suppliers/vendors by providing guidance and advice, on ways to deliver value from the product - while managing multiple vendors concurrently

- Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall supplier NPS scores

- Driving the connect for all product or fulfillment related queries from customers to the vendors

- Ensuring timely resolution of all support issues and escalations of the vendors pertaining to account payables/receivables, registration, inventory management, and customer returns

- Producing regular status, and quarterly activity reports to Moglix leadership

- Increasing the lifetime value of the Suppliers through greater advocacy and reference-ability

- Maximize appropriate use of technology to improve user experience for the vendors while improving efficiency and SLA

- Ensure excellent internal communication across Business Teams, Customer Support team and Suppliers to help foster a high level of trust within the Seller community

- Undertake ownership for regular revision to the Supplier Agreement to ensure that Moglix stays abreast with industry norms and government compliances

- Work towards driving people agenda to promote best in class service to Moglix supplier community

- Work closely with relevant stakeholders to ensure Customer Service is included in strategy, plans and discussions, for both current product/platform and new product developments

- Undertake the execution of periodic Vendor meets to both propagate Moglix brand and also provide a platform to them for presenting their inputs to the management

Required

- Minimum 4 years of experience in Operations/Supplier Support/Vendor Management roles

- Experience in Supplier on boarding, Price negotiations, Account reconciliation, Monetization etc specifically for Stationary / house keeping items

- Knowledge of improving the existing process in vendor management by studying, evaluating, and re-designing them; establishing and communicating service metrics; monitoring and analyzing results and implementing changes

- Strong communication skills including verbal, written, presentation and active listening and group facilitation

- BTech and MBA- Tier-1/2 college

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