• Mobileware Technologies - Technical Support Engineer L2/L3 Jobs in Mumbai,India

  • Mobileware Technologies Pvt. Ltd.

Job Description:

Job Title Technical Support Engineer

Department TSO

Job Type Permanent

Location Kurla, Mumbai

CTC Upto 6 L

Notice Period 20-30 Days

Company Overview

- An innovation-centric product company, Mobileware thrives on the potential of a fast-paced financial landscape in India Over the years, Mobileware has made a - Digital- difference to all types of banks scalable and cost-effective tech solutions for our BFSI customers

- Mobileware is now powered by Smartchip

- Smartchip Limited in India has become a market leader in digital solutions for telecom, payment, transport and enterprises Smart Chips Transport/Road Safety Business Unit won a 10-year contract with the Government of Madhya Pradesh Smart Chip Limiteds registration business has shown an impressive turnaround in the Aadhaar registration phases With an employee strength of 1500 it is Asias largest SIM card &smart card manufacturing facility with a capacity of ~ 800 million cards per year For further information about

- Mobileware Technologies, visit

Profile Overview The Technical Support Engineer (TSE) works closely with Development, QA, Operations, Customer Service, Alliances to ensure high levels of customer satisfaction with all transactions

The candidate should have knowledge of the following

- He/she should have a good understanding and working knowledge of Databases like Oracle/MSSQL etc, J2EE application servers like Apache Tomcat

- Exposure to Software developer and App-support-L2/L3-tech-support setup and other projects that may come from time-to-time

1 Deployment/configuration management

2 Release process compliance management

3 Monitor and track customer activity through Zoho and other channels

- Provide routine updates to multiple levels regarding customer status support metrics, feedback on recent interactions, and closure of short-term projects

- Researching, diagnosing, troubleshooting and identifying solutions to resolve system/application issues

- Deploying applications on the client system or production environment

- Execution of financial system certifications eg NPCI certification

- Coordination of day to day activities of a multi-site team ensuring service SLAs based on the levels currently in the Service Desk

- Ensure that communications to key stakeholders are provided in a concise and timely manner;

- Manage the processing of incoming calls to the Help Desk via telephone, portal, drop-in and e-mail to ensure courteous, timely, and effective resolution of customer issues;

- Ensure appropriate levels of transparency for all helpdesk calls escalated out of the Help Desk;

- Monitor all incidents and ensure timely resolution, or where that is not possible immediate escalation;

- Coordinate and/or perform hands-on fixes, patches and software updates at the application level, and as appropriate at the network level including installing and upgrading applications, and configuring systems and applications;

- Track and analyze trends in Help Desk requests and generate statistical reports Identify Problems and implement solutions, identify, recommend, develop, and implement customer training programs to increase self-sufficiency

- Oversee the development, implementation, and administration of help desk staff training procedures and policies

Skills, Experience, Knowledge, and Qualification Required

Qualification BSc/BE /BTech/ Mtech/ MSc

Experience 4 Yrs To 6 Yrs

Technical Skills

A) Java - Preferred

B) Linux - Mandatory

C) Scripting

D) Database (MySQL / Oracle / SQL Server / Postgres)

E) Tomcat

Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 21st Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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