• Mobikwik - Manager/Senior Manager - Merchant Payments & Chargeback Jobs in Gurgaon,India - 25283831

  • MobiKwik

Job Description:

Responsibilities

1 Business Planning

- To contribute to the Business Plan / Objectives

- To ensure achievement of team targets within budget / targets set

- Improve efficiency

2 People Management

- To appraise, manage, motivate and develop team

- To ensure the achievement of the team objectives and targets

- To ensure the teams adherence to quality standard

- To successfully manage the implementation of change in team practices and processes

- Provides team members with the appropriate support mechanism for work related problems

- Identify the training needs of team members and ensure provision

3 Merchant and Quality Management

- To contribute to the formulation of the teams standards and to implement and monitor the standards

- To identify opportunities for new business and quality improvement and communicate these to respective Business Heads

- Collaborate with other Team Leaders determine best practice for the delivery of team services

- To identify opportunities for job enrichment

- To deal with escalations of critical and important Merchants communicating with the ME OPS

- Monitor Merchant satisfaction through surveys and emails of complaint/praise and to liaise with marketing section regarding evidence relating to Service First

- To manage the Companys complaints procedure, acting as one of the Companys published contact points in this regard

- Create an environment oriented to open communications, creative thinking, cohesive team effort and workplace trust

4 Corporate Responsibility

- To implement and promote, by example, the Companys objectives and values

- To implement and promote Company strategies and plans within the framework of collective management responsibilities

- To act as a representative of the Company at official functions demonstrations and events

5 Technical & Process Responsibility

- Investigate CBR / CTR /fee enquiries / bonus and authorize any refunds as and when applicable

- Provide the team with the companys vision and the objectives of all projects

- Lead problem solving and collaboration and maintain compliance at all times

- Work with functional managers to obtain necessary resources to support the teams requirements

- Coordinate meetings with the product, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing the task

- Provide status reporting of team activities against the program plan or schedule

- Serve as a focal point to communicate and resolve interface and integration issues with other teams

About the Organization

MobiKwik is Indias largest independent mobile payments network connecting 107 million users with more than 3 million direct merchants It enables users to discover retailers (brick-and-mortar stores, e-com websites, m-com apps, billers, telcos) and then start paying them with 1-tap

MobiKwik is powering payments for IRCTC, Uber, Meru Cabs, Shuttl, Big Bazaar, OYO Rooms, Zomato, Barista, PVR, Archies, WHSmith India, BookMyShow, Grofers, Big Basket, Dominos, Pizza Hut, eBay, ShopClues, Myntra, Jabong, Pepperfry, GoDaddy, MakeMyTrip, Cleartrip, and Yatra The company has raised close to $30 million in funding till now from Sequoia Capital, American Express, Tree Line Asia, and Cisco Investments

With MobiKwik, users load money into the wallet once using cash, loyalty points, debit card, credit card, and netbanking to make secure 1-tap payments for online or offline purchases Most MobiKwik users make 10-12 purchases every month using their wallet balance across diverse use cases such as recharge, bills, food, grocery, travel & cabs, shopping, entertainment, etc Users can also make bank to bank transfers via UPI to friends and family using MobiKwik Users today enjoy MobiKwik wallet services on Android, Windows, and iOS mobile applications and on MobiKwikcom

MobiKwik aspires to be the largest source of digital transactions in India

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 01st Jun 2020

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