• MIS Executives Required For Delhi (NCR) Jobs in Noida,India - 25062867

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Job Description:

MIS Executives Required For Delhi (NCR)

Qualification -Minimum graduate

Experience -Minimum 1-3 years of experience, Preferably

Computer skills - MIS, Analytical

  • Strong in Excel (v lookup, pivots table, charts, PowerPoint)

Communication skills -Strong verbal & written skills in English

Salary Package- Rs 18,000/- to Rs 30,000/-

Job location - Delhi ( NCR)

Other key skills - Should be self driven with sense of responsibility & should be consistent performer

Roles & Responsibilities

  • Act as single point of contact for all dealer VOCs

  • Daily checking of new VOCs in the system & from sales team (S2P2, Shikhar)

  • Acknowledge the VOCs in the system & from Sales team

  • Coordination with various internal stakeholder/PICs for resolution of VOC

  • Regular feedback (KCI) to dealers through calling & system update on the VOC registered

  • Follow up of VOC for timely resolution and close looping

  • Happy calling to dealers for trade satisfaction check

  • Re-open & re-work on VOCs where in trade not satisfied with resolution

  • Weekly, monthly reports on dealer VOCs and various trend analysis

  • Outbound calls to partners to check trade satisfaction

  • Recovery of dissatisfied dealers highlighted in surveys

  • Coordinate with branches, Sales BRC (Branch Return Coordinator) for OOP support

  • Coordinate with branch all various weekly report inputs (eg sales & service interlock)

  • Coordinate with various MSCs for repair/part support/documents

  • Educate trade on new service initiatives using talking point

Contact for more details



Email careerreliablelinkin

Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Rs 2.0 - 3.5 Lakh/Yr
Deadline : 10th May 2020

Key Skills:

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