• Midrange Analyst Jobs in Pune,India

  • Barclays Shared Services Pvt Ltd
  • Save Job
  • 3 - 4 Years
  • Posted : above 1 month

Job Description:

Job Title Midrange AnalystLocation Pune

Midrange Service Operations team is responsible for supporting the HP-Nonstop/AS400 and OpenVMS systems and the applications hosted on these systems from L1 perspective The team works in shifts covering 24/7 support for all the tier 1 and 3 mission critical services hosted by Midrange

This position is an integral part of the Midrange Service Operations Pune team and it is critical to have this position to ensure that we have enough coverage to provide optimal support with a minimum required quorum

Its imminent to have this role with intermediate skills to carry out the BAU tasks as well as to support the various project in Midrange

This is a Project and service support position and would be required in future as well to align to the minimum required support model we have in Midrange Service Operations Pune team

This role is of paramount importance to sustain the continuous support we have been providing for the Midrange services

What will you be doing

  • Good in communication & try to follow/create proper escalation matrix

  • Accountable to provide L1 support & monitoring of all Midrange Applications in all shifts

  • Capable to debug/work on the issue at L1 level on its own & escalate it to appropriate line of support

  • Identify the areas within the team where manual activities are happening & try to get it automate from L2 support

  • ITIL foundation certified will be additional advantage for this role

  • Capable of handling & drive calls opened for resolving any major issue

What we re looking for

  • Excellent verbal and written communication skills, able to clearly articulate complicated issues to management and other impacted areas and ensure timely resolution of issues and breaches

  • Well organised with good time management skills and the ability to meet tight deadlines and prioritise tasks

Skills that will help you in the role

  • Highly analytical and numerate with exceptional problem solving abilities

Where will you be working

  • Pune

*Barclays recently announced the creation of a new world-class campus at Gera Commerzone located in Kharadi All Pune based roles will eventually start to move to this new campus starting September 2019 In the run up to that, during the course of 2018, there may be transitory movements of some roles to other temporary sites Please speak with your recruiter about the specific location plans for your role

Be More at Barclays

At Barclays, each day is about being more as a professional, and as a person Be More Barclays represents our core promise to all current and future employees It s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are

Interested and want to know more about Barclays Visit homebarclays/who-we-are/ for more details

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues Simply put, success is not just about what you achieve, but about how you achieve it

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals


Profile Summary:

Employment Type : Full Time
Industry : Banking / Financial Services
Salary : Not Disclosed
Deadline : 16th Mar 2020

Key Skills:

Company Profile:

Barclays Shared Services Pvt Ltd

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