• Mgr ITO Svc Delivery I Jobs in Hyderabad,India - 25175613

  • DXC Technologies

Job Description:

Provide expertise for IT infrastructure (eg servers, network), application infrastructure (eg SAP), and related services (eg Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards Provides technical input, solutions, and recommendations to deal pursuit Engaged in and provides support for transition/transformation efforts Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (eg Information Technology Infrastructure Library (ITIL)) Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business ITO Service Delivery work is generally performed remotely from the company facility, but may be performed at the customers location when required/justified

Responsibilities

Manages area(s), customer(s), or team(s) of company employees with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility
Coaches and mentors employee direct reports May coach and mentor non- direct reports as needed
Manages FPR process for company employees Manages team and individual performance
Monitor and ensure organizational goals and contractual commitments are met (eg budget/cost, service availability, responses, reports)
Advise management and peers on matters of importance to area(s) of responsibility Propose/influence direction-setting
Resolve/monitor customer escalations as appropriate
Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business

Education and Experience Required

Bachelors degree in Computer Science,
Engineering, Business, or related field or equivalent work experience
May hold Masters or advanced degree in related field
Typically 8 years of relevant experience

Knowledge and Skills
Typical skills include

Workforce management/development
(developing) Leadership
(developing) Influencing Others Customer/Vendor Management, escalation management, customer relationship-building
Knowledge of Corporate capabilities and outsourcing industry norms
Business Analysis and Business Planning
General Financial Management/cost management
General Project Management
In-depth understanding of technology in direct responsibility
General understanding of related technologies
(developing) Knowledge of industry and market trends

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 20th May 2020

Key Skills:

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