• Master Trainer Jobs in Mumbai City

  • Mahindra business & consulting services pvt ltd
  • Mumbai City
  • Save Job
  • 12 - 15 Years
  • Posted : 27 days ago

Job Description:



  • Train the Trainers (Retainers / Clusters) on Processes - basic understanding of global processes like CSI & SSI and significance of each parameter / step

  • Skilling of all Retainer & Cluster Trainers on facilitation, implementation and review of different processes at dealership level

  • Conduct certification of all Retainer & Cluster Trainers after every four months

  • Prepare & monitor IDPs for all Retainer & Cluster Trainers

  • Provide necessary inputs for designing innovative content for new process launches & existing processes refreshes, Training programs and Certification Tools

  • 12-15 years (Prefererable 7-8 years Functional experience in Customer Service / Relationship management followed by 5-6 years experience in Training)

  • Any graduates with MBA (Systems / Marketing)

  • Deep understanding of customer needs, employees psyche from processes perspective

  • Basic understanding of processes like CSI & SSI

  • Ability to explain different processes, its steps, significance of key parameters in easy to understand manner by giving relevant examples

  • Understanding of Automotive Sales / Service operations / customer interactions; specifically at dealership level is preferred



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Profile Summary:

Employment Type : Full Time
Industry : Recruitment Services
Salary : Not Disclosed
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Mahindra business & consulting services pvt ltd
At Mahindra, we offer clients world-class consulting services in three key verticals information security and risk management, engineering consulting and business process management Mahindra Special Services Group (MSSG) collaborates with organizations to better protect their information assets, strengthen physical security and reduce risk Mahindra Consulting Engineers provides a bouquet of engineering consulting and project management services to a variety of organizations Mahindra Integrated Business Solutions provides businesses with BPM and Advisory services in functions like Finance & Accounts and Human Resources

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