Master Data Steward / Analyst , Jobs in Pune,India - 25173575

Job Description:

India, , Pune

Business unit Finance, IM and GBS

About AkzoNobel AkzoNobel has a passion for paint Were experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792 Our world class portfolio of brands including Dulux, International, Sikkens and Interpon is trusted by customers around the globe Headquartered in the Netherlands, we operate in over 80 countries and employ around 35,000 talented people who are passionate about delivering the high performance products and services our customers expect For more information please visit wwwakzonobelcom

Responsibility

Job Purpose

Responsible for executing activities done by the MDM Operations team within all capabilities provided, ie Master Data maintenance processes, controls, SLAs, point of contact for MDM CoE and business, issue solving (root cause analysis), Master Data Quality monitoring Adhere to SLAs and report/escalate to Operations Manager and Service Delivery Manager in case of exceptions Support implementation and monitoring of master data quality rules and master data definitions Conduct issue root cause analyses and IM touch-point for system issues fixes Monitoring of (master) data quality Collaborate with Data Domain Experts from GBS MDM CoE periodically to collect, collate and analyse data for DQ metrics Support implementing and monitoring of master data quality rules and master data definitions Validation of the change request against master data rules (impact assessment) and determines whether the data record already exists When archiving or marking-for-deletion, the Data Steward checks for open transactions and/or use in other systems Closing and filing change requests for master data Notifying the Data User on the status of requests (eg rejected requests and reason) Responsible for data entry into information systems Responsible to respond to business for additional information on completeness of master data requests Respond to business with regular updates on master data mass uploads and large master data requests Good communication and teamwork within and across organizational boundaries Support MDM Operations Manager on process standardization and optimisation to drive down total cost to serve and enhance customer satisfaction through improved quality of processes Supports the implementation of the agreed MDM20 projects next steps Customer service mind-set with excellent customer service skills Ability to build working relationships and foster communication with internal customers within and across organizational and geographic boundaries International mind-set sensible for cultural differences

Experience

Bachelor level Minimum 2-3 years experience in a shared service centre with experience in MDM related functions Working experience supporting MDM operational processes Experience in implementation of MDM in a Shared Services environment preferred Experience in interfacing with business operational customers and Information Management Experience in root cause analysis Experience in MDM application systems as key user (preferably SAP and SAP MDG) Experience in complex IT system environments as user Experience in complex business environments with multiple stakeholders, including service providers for both IT as organizational/process capabilities Keeps deadlines and produces high quality output manage dialogue with support functions and key stakeholders Good communicator Partner for issue management/escalation

Vacancy data Organisation Job characteristics

Closing date November 20, 2019

Vacancy number A0001115

Continent Asia

Country India

State/Region/Province

Site Pune

Business unit Finance, IM and GBS

Job family General Administration

Hierarchy level Entry Level

Full time/part time Fulltime

Contract type Permanent

Job requirements/Candidate profile See text above

Profile Summary:

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