• Manger/Senior Manager - IT Application Service Delivery - SAP SD Module Jobs in Anylocation

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  • Anylocation
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  • 10 - 18 Years
  • Posted : 21 days ago

Job Description:

Position Name IT Service Delivery

Reports to Senior General Manager - Technology & Operations

Experience- 8 - 18 years experience in IT Application Service delivery experience

Work Location- Bangalore


- The role is responsible for the overall planning, direction setting, operational excellence and support processes associated with all matters related to Application Landscape

- The role is also responsible for managing the service delivery of our SAP and non SAP landscape and be the first line of contact to all India employees requiring IT Support in the applications domain


- Application service delivery of SAP and Non-SAP landscape

- In-depth functional knowledge of SD and end to-end business process and integration

- Experience in configurations and process design

- Participate in capacity and resource design, assessing risks and contingency support for any ongoing or upcoming projects

- Build strong working relationship with external (and internal) stakeholders and should be able to convince or negotiate in case of conflicts

- Responsible for recommending solutions considering the scope of business requirements

- Good knowledge on ITSM processes applicable for Application Service Delivery and should have played roles in implementing the ITSM processes

- Metrics reporting from partners and driving SIP/CIP(Service Improvement plan/Continuous improvement plan) which should lead to measurable productivity savings(Effort/Cost)

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 21st Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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