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  • 10 - 12 Years
  • Posted : above 1 month

Job Description:

Primary responsibility includes managing service desk, incident management and problem management of service management issues
Maintain day today responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Service Management issues
Ensure the services support meets all the SLAs for service resolutions and support as defined in the contract
Proactive problem identification and management and resolution by working with the Change manager
Act as second level in escalation matrix for service support issues and incidents

o Must possess regular full - time BTech/BE/MCA from a premier/ reputed institute
o Industry accredited certifications like MCSE, CCNA or certifications on OEM productslike UNIX, Linux would be preferable
Preferred
o Advanced certifications in Service Support such as ITIL v3,

Profile Summary:

Employment Type : Full Time
Industry : Management Consulting / Strategy
Salary : Not Disclosed
Deadline : 06th Jun 2020

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