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  • 8 - 10 Years
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Job Description:

Manager - Service Engineering

Industry IT

Location Mumbai

Open

Functional Telecom / IT-Hardware / Tech Staff / Support

Job Description

About Us

Spectrum Talent Management is a comprehensive HR services company offering solutions spanning the entire talent life cycle including Recruitment, Onboarding, Payroll and Flexible Staffing Founded in 2008, we are a continuously growing, yet mature service firm specializing in recruitment and staffing requirements of global organizations Our leadership and high acceptance in the market is evident by the phenomenal growth that we have demonstrated in just few years of our inception From Permanent recruitment to Flexi staffing, Payroll management to RPO, the orbit of the value add that we provide our customers with has always evolved, and diversified from time to time This has enabled us to become a preferred vendor with most of our clients

About Company

Telecom

Roles and Responsibility

Summary

Solution engineer will capture the customer requirements, design solutions for customers specific

requirements considering TCLs InstaCC Global service network and 3rd party solutions like recording

solution designed, provide HLD/ LLD documents for the customer solution deployment The candidate

should be well versed with the Voice and Screen recording, WFM solution, Speech analytics, Cisco Contact

center solution UCCE, HCS- CC and UCS hardware platform

Candidate shall provide responses to the RFP / RFI received from the customers, with detailed technical

solution design, technical compliances, have discussion with customers to discuss solution, features/

functionality, estimate BoM , network for components at customer premises, participate in conducting

solution POC, Migration plans etc

Major Activities

Major Activities

1 Design solution for voice and screen recording, WFM solution and integration, CRM

Integrations, MPLS Network inputs and Bandwidth considerations, Estimate the BoM for

recording solution and related hardware and OS

2 Interoperability test of different recording solution and Cisco HCS version

3 Provide RFP responses with review of detailed technical solution provided by Solution

Engineers

4 Participate in discussions for customer requirement gathering, provide detailed solution

overview of TCLs InstaCC Global service on Cisco HCS CC platform, recording, QM, WFM,

speech analytics , Encryption etc and TCLs managed services support framework

5 Conducting SATP/UAT for various recording solution and Cisco HCS-CC platform

6 Conduct POC, demo of InstaCC Global service for the customer requirements, design

migration plans and support project management for generating project implementation

plans

7 Support Presales Team Product, BDM, and Solution Architect for engineering support

8 Provide trainings & consultancy to customers team

Qualifications

Technical Qualifications

Bachelors Degree in Computer Science, Electronics and communications, or Computer Engineering

Certifications

Verint /Nice/Calabrio recording certification

Voice/Screen/QM integration in contact center environment

Preferred certifications - MCP, MCSA, MCSE, Virtualization,

Trained for Ciscos Contact Center solutions HCS-CC, UCCE, UCCX will be added advantage

Required Experience & Skills

Work Experience-

Candidate should have 8-10 years of technical experience

Essential Technical Skills

1 Strong working knowledge of recording solution Nice, Verint etc

2 Experience in solution designing for Voice, Screen recording, QM, WFM and Speech Analytics

3 Knowledge of Hosted contact center, multi-tenant architecture

4 Strong knowledge Recording work flow creation and Quality management form creation evaluation

5 Knowledge on WFM solution and installation

6 Experience the Cisco or Other OEMs Contact center technology

7 Experience with multimedia applications like CISCO Interaction Manager (CIM) Web Collaboration,

Chat, email and Social Miner or other OEMs email and Chat solution

8 Experience with CUIC or similar contact center reporting platforms

9 Good knowledge on Oracle / SQL Database to provide design level inputs and recommendations

from Contact Centre platform perspective

10 Good Knowledge on Virtualization technology (VMware, Citrix, Microsoft etc)

11 Good understanding on relevant telecom Standards of ITU-T, IETF, RFC and Protocols including SIP,

H323, RTP, Skinny

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12 Good knowledge on SIP Trunking solutions that will integrate with Contact Centre platform over IP

(SIP or H323)

13 Understanding of CRM integration with agent desktop

14 Experience troubleshooting telecommunications equipment and technologies including TDM, T1,

ISDN, etc

Behavioral/Soft Skills

a Excellent Team member, should have leadership skills , understand organisation goals and

priorities

b Should have good communication skills (written and verbal), presentation skills

c Should be proactive , self-motivated, should have dedication for work

Knowledge / Skills

Communication Skills

Recruiter Name Himaanshu Jaitly

Recruiter Number 7428860204

Recruiter Email Id himaanshuspectrumtalentmanagementcom

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Recruitment/Placement Agencies, Consulting Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 14th Mar 2020

Key Skills:

Company Profile:

Company
SPECTRUM TALENT MANAGEMENTarfix

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