• Manager/Senior Manager - Restaurant Excellence/Strategy & Operations Excellence Jobs in Gurgaon,India - 25100683

  • Blueyed Careers Private Limited

Job Description:

Manager / Sr Manager - Restaurant Excellence (Strategy & Operations Excellence)




Educational Qualification

Essential Post graduate degree or equivalent (preferably from premier B school)

Desirable Certification in analytics/Strategic Ops / Audit & improvement coaching /six sigma

Experience

Essential 8-10 years of experience in Championing consumer experience, owning, measuring & improving processes, driving Ops compliance and coordinating with tech orientation and experience in managing big data

Desirable Ability to manage large events

Purpose

- Drive consistent consumer experience through processes and drive Brand compliances consistently

Duties and Core Responsibilities

- Strengthen Ops Foundation

- Owns & Improves processes

- Ensure Compliance to Food Safety standards across One System

- Drives new initiatives to strengthen Ops

- Drives Internal & External Audits

- Coordinate with vendors to implement Tech Solutions

- Define & measure Ops metrics

- Partner with Business Development in defining and monitoring store layouts & store designs

- Define ways to simplify stores complexity

- Partners with BD in testing new design formats for Ops

NPD

- Partner with marketing and other cross functional teams for defining process for new products

- Rolls out new products & tests pipeline

- Coordinates with SCM to design and implement small wares

Process enhancement (Projects)

- Works with Global Ops team to implement new projects

- Coordinates with IT for Tech enhancements

- Drives continuous improvement in all processes

- Define and implement NSO processes through digitization

Analytics & Communications

- Provides business insights to Org & LT

- Partners with Frz team sin providing solutions and insights on Ops

- Ensures relevant dashboards are release don time

- Suggest ways to improve Consumer experience through data

- Ensures one system communication to stores

Key Competencies/skills required for the Job

- High Tech orientation

- Project Management

- Process oriented mindset

- Data orientation

- Ops simplification

- Strong Influencing skills

- Strong negotiation skills

- High Customer orientation

- Commercial awareness

- People Grower/Team Player

Stake holders

Internal Equity Ops Teams, Leadership and cross functional stakeholders

External Franchise Leadership, Regional Coaches, Area Coaches, Restaurant Managers & Team Members,

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 16th May 2020

Key Skills:

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