Job Description:

Position Manager - Seller Onboarding - Grade

Location- Bangalore

Role Summary In this role the person would be responsible for managing Onboarding and Onboarding Operations Work with the Partner teams and internal Partner PoCs to drive basic operational hygiene and desired outcomes This role will require the person to work closely with internal stakeholders as well

The Partners here refer to organizations that work by providing support to Sellers on Marketplace through call and email interactions

- Develop a thorough knowledge of relevant processes to be able to support adoption and growth

- Develop and implement industry best practices for adoption and growth

- Identify, plan and execute the right model for onboarding sellers as desired

- Work closely with various internal teams to understand business requirements, implement new processes and contribute to ongoing process improvements

- Responsibility for the operations performance of outsourced partner/s

- Ownership of Day-to-day operations to ensure all deliverables are met by the partner as per the agreed SLA

- Facilitate weekly, monthly and quarterly review meetings with the partner teams

- Roll-out organizational goals/objectives across the partner operations

- Ability to understand data trends and make inferences and recommend actions for improvement

- Responsible for the quality delivered on the floor and to ensure that there are no below standard consultants on the floor/coming as new recruits

- Keep a close watch on the adherence to all the contractual obligations by the partner

- Will be accountable for various performance metrics of the partner like Sellers onboarded, Conversion%, TAT, SSAT%, Quality%, etc

- Should be able to drive process/efficiency improvement projects

- Will be based out of office in Bangalore with occasional travel to Partner locations

Desired skills and experience

- Graduate /PG with good Operations understanding and at min four years of contact center management experience in a supervisory level

- Business development experience would be an advantage

- Program management skills, relationship management, interpersonal communication - ability to work with multiple cross-functional teams with an eye for detail and high sense of urgency

- Ability to multi-task and work independently and as a team

- Proficient in MS applications eg Microsoft Word / Excel / Power point

- Experience in working with external partners is desirable

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 12th May 2020

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