• Manager - Sales Operations - Product & Manufacturing Jobs in Bangalore,India - 25171485

  • Antal International
  • Save Job
  • 10 - 25 Years
  • Posted : 15 days ago

Job Description:

The Sales Operations Manager serves as a liaison between sales & internal functions, leads customer service team, supply chain and customer quality for B2B business, provides forecasts and analytics

Key Tasks

Sales Effectiveness

- Will be the liaison between the sales teams and internal functions and help foster a customer focused and fast response culture within the organization to reduce inter-function friction by using LEAN methodologies

- Interface between sales and Other Cross functional team to represent Sales needs

- Tool integration Define standard, align and reduce reporting tools and processes, recommends revisions to existing reports

- Conduct periodic customer survey to capture VOC

Metrics & Dashboards

- Deploy Sales Forecasting, Annual Budget Creation, S&OP FC and accuracy maintenance

- Provides analytics that help to identify areas for improvement and opportunities for further growth (Opportunity-Pipeline-Phase-Analysis, win/loss reasons, -ratio, cycle times)

- Develop metrics as leading indicators for future strategies, such as TAM Mapping for targeted Industries, Focus Application Mappings

Back End Sales Management

- Central point of contact for all daily operational requirements from inquiry and pre orders needs through all post order activities

- Responsible for Delivery Management - On-going Backlog management and forecast monitoring

- Responsible for Billing Management - Quote follow up and proactive billing management process

- Responsible to manage supply chain for all third party sales for India customers by ensuring robust demand & supply coordination between local sales team and global planners through forecasting and material planning process

- Responsible for customer complaints handling and resolution for all third party sales for India Customers

Key Goals & Objectives/Measurements

- Booking Pipeline/Funnel

- Achieve Revenue Target

- Net Promoter Score

- Increase funnel through SFDC

- Delivery and Quality targets

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 20th May 2020

Key Skills:

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