• Manager - Sales Operations - ITeS/BPO Jobs in Bangalore,India - 25254917

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  • 8 - 16 Years
  • Posted : above 1 month

Job Description:

- Responsible for organizational effectiveness and contribute to the development and implementation of organizational strategies, policies and practices

Duties Strategic planning and execution, service delivery, SLA management, Leadership

Responsibilities

- Oversee overall planning and performance for the assigned teams/markets

- Ownership for overall delivery of service level components, quality and productivity targets for the assigned teams/markets

- Determine operational strategies - conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses

- Improve operational systems, processes and policies to build efficiency

- Establish technical specifications, and production, productivity, quality, and customer-service standards

- Responsible for development and administration of account P&L

- Long-term planning, including initiatives geared toward operational excellence

- Contribute to and oversee short and long-term organizational planning and strategy

- Facilitate coordination and communication between support functions

- Employee engagement and retention

- Explore new business/revenue opportunities within the existing client base

- Being a key point of contact for internal and external clients

- Build strong relationships with customers

- Maintain track of all pending/open items (internal and external) and ensure closure of the same within in a timely and appropriate manner

- Looking out for trends that will impact the near-future demand and supply of talent

Competencies

- Driving For Results Challenging, pushing the organization and themselves to excel and achieve

- Customer Success Doing the right thing for customers

- Team Leadership Leading others to accomplish team goals and objectives

- Motivating Others Inspiring others to perform well by actively conveying enthusiasm and a passion for doing a good job

- Strategic Planning Able to strategize well

- Coaching And Developing Others Advising, assisting, mentoring and providing feedback to others to encourage and inspire the development of work-related competencies and long-term career growth

- Planning And Organizing Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities

- Conflict Management Managing conflict between people and effectively resolving sensitive issues

- Decision Making Making good decisions in a timely and confident manner

- Interpersonal Communication Communicating clearly and effectively with people inside and outside of the organization

- Business Acumen Understanding general business and financial concepts, understanding the companys business, and using both general and specific knowledge to be effective

- Agility Displaying agility in thoughts, decision-making and change management

- Resilient & self-driven A proactive & never give up attitude

- 8-12 yrs Operations experience handling teams

- Min 3-4 yrs as Ops Manager

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 30th May 2020

Key Skills:

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