Job Description:

Manager Risk Mining Buyer Ops Job ID 909578 | ADCI HYD 16 SEZ

DESCRIPTION This role is responsible for overseeing Risk Mining Operations Team The team acts in a support role to Investigations, Analytics, and Business teams The teams core job is detecting and analyzing risky patterns, creating a mitigation plan and implementing the right solution internally or partnering with the appropriate teams
The manager also partners with our worldwide operations by participating in global initiatives to achieve tactical and strategic goals This is a critical role to ensure that Amazon is able to detect and prevent fraudulent and high-risk transactions, while also protecting the customer experience for legitimate customers
We are looking for a motivated and capable People Manager In this role, you will have the unique opportunity to help define the toolsets, processes, and metrics to enable the Risk Mining mission You will work closely with analytics, engineering, and process improvement teams

You should thrive and have demonstrated success in an environment which offers ambiguously defined problems, big challenges, and quick changes You will be expected to deliver detailed execution and solid cross-functional collaborative results-oriented work Success for a team such as ours is/can be viewed in terms of the positive change we drive, and the quality of actionable data we provide to our customers

In addition to being responsible for achieving and exceeding teams defined metrics through rigorous performance management s/he will be expected to participate in strategic planning, project road mapping activities of the team

The key to success in this role is the ability to understand the TRMS vision and make independent decisions with sound judgment to manage their teams to attain that vision

The incumbent is required to demonstrate performance in the following areas

Metrics, by consistently leading the group of managers to meet the goals aligned to bad debt reduction, improved customer experience and meet service levels as per targets Will also be accountable to represent the performance of his entire team/sub-function at various platforms worldwide The candidate would need be able to dive deep on metrics and facilitate the solutions

Will be responsible for ensuring that the team delivers as per plan, and will actively work with various teams to on board resources for the team

Process Improvement, by delivering significant Business impacts and contributions to their company through improvement to quality, productivity, or customer experience Work with various stakeholders within and outside TRMS to ensure feature prioritization and delivery of process level improvements The candidate will have to enable his team to deliver on improvements Consistently demonstrates timely delivery of projects on roadmap to support the team and department vision

People Development, by developing the career and skills of their Managers and Investigator teams through continuous closure of performance feedback loops Is expected to setup governance mechanisms on people processes The manager would be responsible for engaging people, identifying training needs within his teams and accordingly upskill Responsible for creation of a roadmap based on improvement areas and career aspirations and track adherence Should work towards creating a strong succession plan within his/her team
Should be able to hire the best for his teams and for Amazon as well and be able to act as a mentor

Networking The candidate also needs to communicate with multiple stakeholders within the organization - the peer group as well support functions to ensure smooth delivery of the processes being handled Keep abreast of trends and fraud issues impacting the retail industry Ensure that Amazon is leading the curve in identifying and preventing new abuse patterns

BASIC QUALIFICATIONS A Bachelors degree
Strong, self-driven & motivated individual with demonstrated ability to proactively drive, manage and grow an operations team
Consistently meeting/exceeding Goals for the last 2 Years and is not on active coaching plan (For Internal Candidates)
A minimum of 4 years experience as People Manager in risk and/or fraud investigations
Proficient in data analysis in Microsoft Excel or more advanced programs such as SQL
Experience with SAS, R (or similar tools) is highly desirable
Excellent Communication (both written & verbal) & Leadership Skills
High on Organizational, Time-Management and Decision Making Skills
Strong project management skills
Strong business sense and ability to create, communicate and achieve a vision
Experience driving improvement, innovating new processes and driving out waste

PREFERRED QUALIFICATIONS Six Sigma knowledge or similar models such as Lean are advantageous
MBA is highly desirable
Experience in managing multi-cultural teams
Min 5 years of experience leading an operational organization in a global environment, responsible for an overall team of 15 employees Of which 4 years of people and performance management experience
Excellent written and verbal communication skills both remotely and face to face
Proven evidence of success in operational management, operational enhancement and operational change
Proven experience of managing and developing people reporting under your leadership
Proven coaching and leadership skills including evidence of successful succession planning models
A proven track record of implementing, delivering large projects and communicating effectively at an executive level
Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team
Experience driving improvement, innovating new processes and driving out waste
Experience within Fraud Investigations and/or Financial Risk Management Operations within the Financial Services/ E-Commerce or IT industry
Proficient in data analysis & report writing using Microsoft Excel & Word

Job details

Hyderabad, India

Investigation and Loss Prevention

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Warehousing
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Company
AMAZON INDIA PVT LTDarfix

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