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  • 6 - 9 Years
  • Posted : above 1 month

Job Description:

Manager- Risk Management Locations Gurgaon, India

Categories Operations Categories Risk Management

Job Description


This opportunity is in American Express Sales and Business Enablement (SABE) unit in GBS based out of Gurgaon, supporting Intelligent Automation and Data Strategy for SABE
GBS SABE provides varied services including Reporting, Analytics, Sales Incentive, Campaign Management, Platform User Support, Product & Platform Management, Operational Excellence etc, across Sales and Marketing to different BUs such as Merchant, Commercial and EDA in Amex
Responsibilities of the candidate will include
Lead, coach and mentor a team of automation and data experts to drive & implement intelligent automation and data strategy initiatives across SABE
Partner effectively with all stakeholders, including internal SABE teams, GBS Strategy, Technology and Customers to identify and drive development of digital capabilities to increase operational efficiency with focus on excellent colleague and customer experiences
Lead new automation implementations, prepare project plans and other supporting information and provide timely project status to all stakeholders
Demonstrate new Automation & Digital capabilities to senior leaders and stakeholders
Manage customer expectations including scope, schedule, changes, capacity and problem resolution
Drive on-time, high quality deliverables including business requirements around automation/ process improvements, design documents, test cases for all automation/ data solutions
Work with Technology teams in Agile SCRUM environment to ensure tech environment readiness & manage production issues to drive a speedy resolution
Drive & support other strategic initiatives in SABE to advance service offerings

Qualifications Qualifications & Key Skills
6 years of experience driving large scale Automation & Data implementations
In depth knowledge and proficiency in Process Automations specifically in Blue Prism with exposure to other automation tools & technologies such as iOCR, Chat Bots, ML & AI
Working experience in VBA and SQL
Proven track record of project, people and stakeholder management
Strong problem solving skills and a tremendous will to win with the ability to influence cross-functional teams and decision makers
Demonstrated ability to drive results and manage multiple relationships and projects, proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change
Strong customer service, organizational, prioritization, multitasking, communication and leadership skills
Strong communication skills oriented toward working with customers to document their needs
Demonstrated experience working with technologies in Agile SCRUM environment
Experience of working in a Shared Services environment and credit card industry is preferred
Bachelors or Masters degree in technology or Engineering

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 28th Jan 2020

Key Skills:

Company Profile:

American Express Banking Corporationarfix

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