• Manager - Retail Analytics Operations Jobs in Bangalore,India - 23295870

  • Standard Chartered Bank Ltd
  • Save Job
  • 6 - 9 Years
  • Posted : above 1 month

Job Description:

Manager - Retail Analytics Operations - ( 1900015607 )

Job Finance

Primary Location ASEAN & South Asia-India-Bangalore

Schedule Full-time

Employee Status Permanent

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base


A seasoned professional responsible to lead and manage the Information Management, Business Performance Reporting & Analysis, Sales Performance Management and Scorecards for all Performance Management, and drive re-engineering of the same e2e to deliver process efficiencies and effectiveness

The key requirement for the role is the ability to understand the business, design data-driven solutions to address business problems and independently manage end-to-end project communication with business partners, mentor analysts, lead by example and display a proactive learning attitude


Partner with Senior Leaders, Global Process Managers (GPM) and Stakeholders on various initiatives, in line with organization objectives

Continually reviewing all assigned processes in order to identify opportunities for quality and process design improvement

Ensuring total customer satisfaction by providing quality service, submitted in a timely manner and communicated effectively

Continuous Improvement in Productivity to the standards prescribed from time to time

Manage data & information support for all the key initiatives of business units across Retail Bank / Private Banking supporting countries & group teams

Participate in Projects by performing UATs as & when required (eg UATs on report conversion/migration due to Data-Mart enhancements)

Work with Group Analytics team on setting up guidelines related to data security governance in line with Group Policies and monitoring/tracking the teams compliant

Provide guidance to Group/Country Analytics teams on matters related to data governance and solutions to enable delivery of information to stakeholders in a secured, timely and efficient manner

Work closely with technology and Ops function and the data warehouse team on solutions to resolve identified production issues which are impacting existing infrastructure /solution covering data quality, data assurance, refresh timeliness, data security governance

Manage the infrastructure need of the internal team

Proactively managing /monitoring the processes around data warehouse access application, approval and user access review

To work closely with the Project teams (Business & Technology), to review the integration of new functionality / technology implementation projects initiated and ensure that these projects are in line with the Information Management Policy requirements

Manage analytics support for all the key initiatives of all segments/products of Retail Bank / Private Banking

Extend analytics support spanning across entire gamut of business (Customer Acquisition, Portfolio Management, New Product Development)

Manage analysis & reporting across all Retail products/segments / Private Banking

Manage processes leading up to scorecard performance tracking and incentive calculation

Interact with metrics owners across various functions and get end to end understanding of the metrics and applicability of the same across various Scorecards

Liaise with customers on the periodic review and re-negotiation of Service Level Agreements and any other related performance and quality measures

Upholding the Values of the Group and Company at all times

Responsibilities include training co-colleagues & work supervision

Provide development opportunities through regular engagement, ensuring that all staff is aware of the opportunities available in order to help them succeed within their role



Group RB / PvB, SBIM, all the CFD, GFD, as well as Business Finance teams for the countries & Business leaders

Project team

Scope HR, HRSSC, Finance, Compliance, Quality, Program Management Office, Corporate Communications, Technology, ISCI

Other Teams for the countries within FSSC


External auditors, local and overseas

Senior members of other Finance Shared Services Centres in the industry

Peer group companies related businesses


Strong Analytical and Strategic mindset, coupled with a thorough understanding of analytics and in Banking Industry

Ability to design and build structured processes with consensus of key leaders in the wider organisation

Ability to understand and connect business drivers and rationale for and application of those relevant to the Performance management processes

Significant experience of working with senior management team and of interfacing with and influencing senior stakeholders

Able to quickly establish credibility when representing the Group, presenting a positive, persuasive and professional presence and have an excellent communication, analytical and decision-making skills

Substantial experience of banking, depth and breadth of knowledge in processes especially in the areas of analytics and related processes

Strong ability to understand analytics and its drivers and synthesize them into meaningful analyses as required Design analysis & interpretations as required to facilitate management decision making

Experience of having led large teams including senior & experienced professionals

A leader, a team player with the management ability and track record to secure the confidence and respect of the peers, stakeholders and the executive management team

Ability to culturally orient in diverse & international team environment and lead and inspire multi-disciplinary teams

Ability to work effectively under pressure, multi task, lead through ambiguities, influence where he/she does not have direct authority & build on unstructured formative situations


BE / BTech/MCA with (or) MBA / Chartered Accountant with 6 years of hands on SAS experience, process re-engineering, and organisation Design

Strong understanding of financial industry, specifically banking products and services and Business Intelligence tool

Exposure in a large international Bank in driving performance effectiveness / business analytics

Effective communication skills, including presenting and influencing senior management

Leadership skills and ability to influence others in decision making

Relationship and stakeholder management skills is important

Initiative and proactive thinking

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Business/Systems Analysis
Salary : As per Industry Standards
Deadline : 01st Feb 2020

Key Skills:

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