• Manager - Recovery Event Management Jobs in Philadelphia

  • Sungard Solutions Software India Pvt Ltd
  • Philadelphia

Job Description:

Manager - Recovery Event Management



Alternate Location(s) Carlstadt NJ (Metro 1) - 777 Central Boulevard

Area and Site Philadelphia-PA

Description Title Manager Recovery Event Management

Job Type Permanent

Location Wayne-PA


The Manager - Recovery Event Management has a team of 6 to 10 Test Managers (TMs) The majority of the TMs are based in a single region In addition to responsibilities associated with managing these direct reports to ensure consistent, efficient and effective application of all REMs core processes, the Manager - REM is also accountable for managing recovery events themselves In that capacity, the Manager REM provides event leadership through skilled project management, in support of complex customer information technology recovery events They are responsible for command and control of the recovery event, ensuring completion of all pre-event milestones, event execution workflow and all post-event follow-up

In addition to the responsibilities associated with managing a staff, test planning and test management, the Manager - REM is also a member of the REM Leadership Team As such, this individual will lead the initiative for defining and implementing solutions, as required to ensure continuous improvement of our service delivery in a manner which delights our customers


Responsible for overseeing a Recovery Event Management team of 6 to 10 Test Managers
Support, defend, evangelize core competencies (tools and processes) across their team and other departments to ensure consistent and effective delivery of services
Develop staff to the level of service delivery excellence
Assess the teams skills and train when/where necessary
Contribute to evaluation and improvement of systems and processes to effectively meet business requirements and profitability goals
Responsible for defining and communicating the team members annual performance objectives
Responsible for eliminating barriers to productivity
Responsible for ensuring staff takes all requisite HR/Compliance training and abides by all HR policies
Implement guidelines for employee evaluations, promotions, recruitment and terminations
Responsible for making decisions on employee compensation
Interface with customers as required to listen to their concerns and effectively communicate the intended value of our programs Stand ready to commit to address customer issues and follow-up with them accordingly
Guide global team members in Test Planning and Management for complex customer exercise and for problematic customer events
Overseeing Global employee productivity
Mentors and train other Test Managers within the Global organization


7 years experience in the field and with information technology A strong background in data center operations is a plus
Possess leadership skills, great communication skills and can motivate staff
Detail oriented and able to successfully juggle a few priority initiatives at the same time
Analytical skills to evaluate data and make operational decisions
Direct customer contact experience internal and external Minimum of 3 years project management with direct customer involvement
Flexibility to workday and/or night shifts as required to meet business needs
Demonstrate solid understanding of information technologies and related operating environments
Proficiency with Windows Office-based applications (Word, Excel, Visio, PowerPoint)
Excellent written and verbal communication
Critical thinking, problem solving & decision-making skills
Ability to work on their own with minimal oversight, balancing multiple tasks and events concurrently
This position is essentially on call 24 hours per day for their advice toward resolution of incidents impacting a customers recovery


Sungard Availability Services offers a high growth environment with excellent compensation and immediate eligibility for our 401(k), health/dental insurance, educational assistance, and more Sungard AS is an equal opportunity employer Minority/Female/Disability/Veteran
Ability to meet the physical demands of this position Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Employment is contingent upon successful completion of the background investigation and pre-employment drug screen

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 15th Mar 2020

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Sungard Solutions Software India Pvt Ltdarfix

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