• Manager - Program Management - Customer Escalation & Resolution Team - eCommerce/Retail Jobs in Bangalore,India - 23850608

  • New Era Consultancy

Job Description:

We are looking for someone who is having experience in details mentioned below

Role description

- Advocate on behalf of the customer and client excellence, during all business engagements to ensure a consistent high-bar of excellence

- Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals

- Manage stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc

- Partner to implement business launches and solutions to enable automated tools and applications for self-service

- Monitor metrics and thresholds and deep dive to address issues immediately

QUALIFICATIONS

1Should have a Masters in Business Administration from a reputed institution

2 Should have at least 6-8 years of experience working across Operations, e-commerce or retail

3 Should have managed a team of Leads & Associates / Sr Associates across various levels for at least 3-4 years

4 Proficiency in Excel, database applications and other analysis tools

5 Ability to communicate and work with a wide range of groups, including Technology, Product Management and client service is a must

6 Must be comfortable working in cross-functional teams, where immediate constituencies include the product, marketing business managers, as well as Retail product line managers

7 Ability to carry out complex analyses, synthesize data with superior attention to detail and provide policy & process improvements

8 Experience with translating business requirements into operational processes and a demonstrated history of solving multiple and complex operational and customer facing challenges

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 19th Apr 2020

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