• Manager, Professional Services Programs Jobs in United States Of America - 25697289

  • Netapp India Pvt Ltd
  • United States Of America, Usa

Job Description:

Title Manager, Professional Services Programs

Location Research Triangle Park, NC, US, 27709

Requisition ID 36346

Are you data-driven We at NetApp believe in the transformative power of data to expand customer touchpoints, to foster greater innovation, and to optimize operations We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data

Weve built a Data Fabric for a data-driven world to simplify and integrate data management across the resources that are best for the business With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management

By modernizing storage through data management, customers can upgrade infrastructure to bring modern data services to existing applications Only NetApp can help organizations free the resources necessary to fund transformation by deploying the industrys leading flash storage solution, which is highly efficient and scalable in both data center and cloud environments

Job Summary

As a Manager of NetApp Americas Professional Services Programs, you are maniacal about the customer experience! You never settle for the way things are and you always look to improve! You love working with people and thrive on cross-functional collaboration You also have an opinion and seek to proactively provide input into the programs needed to improve the customer experience and become more efficient You will be responsible for driving strategic programs within PS that create success for our customers and uphold NetApps Professional Service the standard of excellence Your responsibilities include leading, managing and developing people to be the best that they can be for themselves and NetApp You plan and manage programs to meet service sales, service delivery, quality, consistency, revenue and cost goals for PSP from initiation through delivery

Own project management of key initiatives, delivery and results
Maintain overall responsibility for the success of strategic and business improvement programs within Americas PS
Key responsibilities include working cross-functional with all stakeholders to identify and gain alignment around a set of deliverables and program milestones that lead to strategic solutions
Enable cooperation and alignment in the program across all roles and functions
Establish and drive the process, tools and metrics to drive programs across the AMER geo
Select, develop, and evaluate personnel to ensure the effective operation of the function
Provide management oversight to the Program Management team of professionals (approximately 3-5 individual contributors to start), to drive the successful achievement of program goals
Develop, define and execute project plans, schedules, budgets and deliverables
Identify needed resources for projects; define and assign major project roles
Interface with cross functional teams including the PS field, Global Practices, ETS Operations and others as needed

Job Requirements

Results oriented proven track record in delivering results
Demonstrated ability to take initiative and work with minimal direction
Excellent analytical, problem-solving, and organizational skills
Deep knowledge of service lifecycle, tools, processes, and measuring success through metrics
Demonstrated experience working cross functionally to accomplish goals and objectives
Experience with developing project plans and determining success criteria
Proven people-leadership skills to include coaching, guiding and performance management
Proven track record of surpassing objectives and delivering exceptional results
Demonstrated ability to mitigate risks proactively and resolve issues; and escalate when appropriate
Excellent change management and mentorship skills, providing guidance as you help lead teams through transformation
Proven ability to communicate, negotiate and influence senior business leaders while quickly earn the trust of sponsors and stakeholders
Ability to understand project and resource interdependencies within a program or portfolio
Ability to communicate and influence at all levels of the organization with clarity and precision
Demonstrated strategic skillset able to synthesize and translate internal and external customer inputs, business performance metrics and strategic directives into projects and action plans
PC Skills fluent in Microsoft Office applications


BS/BA degree and a minimum of 8 years of experience in related service, operations, and/or customer facing roles, as well as a minimum of 2-3 years of experience as a people manager; or equivalent combination of applicable education/certifications/training and relevant professional experience Prior people management experience with direct reports is required

3 years of experience leading large and complex cross-functional projects including process creation, process documentation, and process implementation required


PMP Certification

Knowledge of workflow management and other systems and tools that help create efficiency

Knowledge of KPI, metrics and dashboard implementation and management

So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!

If you ask a NetApp employee why they work here, the answer is inevitably the same the people At NetApp, our culture is at the heart of what we do We place importance in trust, integrity, teamwork, and caring above all else NetApp is a place where people are empowered to make a difference Empowered to innovate Empowered to collaborate Empowered to help ourselves and others be data-driven and change the world We take care of each other, our customers, our partners, and our communities simply because its the right thing to do

We work hard but also recognize the importance of work-life balance for our employees because whats important to them is important to us! Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations We provide comprehensive medical, dental, wellness and vision plans for you and your family We offer educational assistance, legal services, and access to discounts and fitness centers We also offer financial savings programs to help you plan for your future

Join us and see what empowerment can do

Equal Opportunity Employer Minorities/Women/Vets/Disabled

Nearest Major Market Durham
Nearest Secondary Market Raleigh
Job Segment Medical, Program Manager, Manager, Data Management, Healthcare, Management, Data, Research

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 19th Jul 2020

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